Graphics Layers not showing in MapView - possible graphics card issue

[FC_Basson]

I have an issue with graphics layers on one of our PCs - graphics layers are not visible at all on a 2D MapView.  I can confirm that the graphics are indeed in the graphics layer items, with correct geometries and symbology.  This happens with the JS API (4.29) as well as in AGOL webmaps, so the issue is not on the code side.  When I switch from 2D MapView to 3D SceneView, using the same Map, the graphics layer is visible in the 3D SceneView.  The browser used is WebGL2 enabled, as can be confirmed by visiting https://get.webgl.org/webgl2.  The PC uses only an internal Intel Graphics card (no GPU) and has only 8Gb RAM.  Could the PC resources be the issue here or are there some other tests I can do ?

[AndyGup]

Hi @FC_Basson just confirming, the app with the graphic layer does work okay on other PCs? For the PC that's not working, can you provide:

- PC make and model

- Operating system and version

- Intel Graphics card driver name and version

- browser and version

[FC_Basson]

Hi @AndyGup 

Yes, the apps with graphic layers work on other PCs.  It is only this one that is a headache.

- PC make and model >> Proline (desktop)

- Operating system and version

 

- Intel Graphics card driver name and version

 

- browser and version >> Chrome 122.0.6261.113 (Official Build) (64-bit)

[mgeorge]

@FC_Basson in addition to providing the cpu model, can you also provide the report under chrome://gpu? 

[FC_Basson]

Hi @mgeorge 

I've attached the full report.

[mgeorge]

@FC_Basson, we're currently trying to get ahold of a device with similar specs. 

[FC_Basson]

I can imagine that this would not be an easy task.  The PC in question is definitely older than 5 years.  In the meantime, we have received similar issues from other clients, also with older PCs I suspect.  I'll try to get the PC info for them too.

[mgeorge]

@FC_Basson that processor actually came out in 2012 so it's probably 11-12 years old 😅. That said, I know we have an old Intel hd 3000/4000 device in storage somewhere as I remember installing some workarounds related to those in the past.

[mgeorge]

@FC_Basson unfortunately it looks like some of these old machines were recycled, but I was able to get access to a machine with an intel hd 4400 & am trying to reproduce. 

To confirm, the issue can be see with https://developers.arcgis.com/javascript/latest/sample-code/intro-graphics/? Can it also be seen with https://developers.arcgis.com/javascript/latest/sample-code/layers-featurelayer/? 

[FC_Basson]

@mgeorge thanks for the follow up.  I'll check with the clients experiencing the issue and get back to you.