Zone lookup issues

AileYG · ‎06-10-2024

We are upgrading Enterprise from 10.8 to 11.1, and I'm trying to configure a zone lookup instant app, just like the configurable app we have in the previous portal. I'm using the same map as before, where I want to show results from 3 diferent (non-overlapping) polygon layers . But somehow the new instant app is showing the same pop-up 3 times as result, instead of once. Is this a known bug? is there any workaround for this?

The polygon layers are also doing something strange on the app, I have transparency on them and it looks fine when I configure the webmap, but in the app it starts to render the poligons darker and darker, until I looks like they overlap several (3?) times on the map.

Any ideas on what could be wrong, and what to look for to fix it?

KellyHutchins · ‎06-10-2024

Is it possible to share the map/app either the old version or new so I can take a look?

AileYG · ‎06-10-2024

You may take a look on the "old" app, as it is for public information. Though the new one is not shared yet, as we are still configuring the portal. Could it be the portal issues we have with the server, that is causing the problem with the app?

https://gis-portal.forsyningen.dk/portal/apps/InformationLookup/index.html?appid=5852276ae890444d9b0...

KellyHutchins · ‎06-11-2024

It looks like your public app (the old one) is using a configurable app named Information Lookup. Zone Lookup is an updated replacement app for that older app. You'll need to configure it to have the behavior you would like. Based on your description I think you only want one layer to show so you'll want to go into the Zone Lookup configuration experience and in the Zone Lookup section choose Options then "For a zone" and select the layer that you'd like to be in the results.

AileYG · ‎06-12-2024

That's what I did in the new portal, I created a zone lookup (instant app). But I need to choose 3 diferent zones in the results. The issue is that the same result comes 3 times, even though they are separate zones.

And then there is the problem with layer rendering, it should look like on the left, but after a minute it ends up looking like on the right. Any ideas on what could be happening there?

KellyHutchins · ‎06-12-2024

Can you provide an example of a search term that returns three duplicate results? I am testing and don’t see that behavior in my demo app. Also if I look at the web map in the ArcGIS Online Map Viewer it matches the app and looks like the image on the right. I do not see the map symbology looking like your image on the left in either the app or the map viewer.

MarkGambordella

were you able to assist Aile. we have the same issue. now 2 results appear in the panel. this was not an issue for over 2 years and then all of a sudden it has 2 results and i can not get rid of them.

KellyHutchins

Are you using Zone Lookup? Is your app public?

MarkGambordella

yes the app is public: https://lcg.maps.arcgis.com/apps/instant/lookup/index.html?appid=198033ade9d4403e91159e1a37f07750

the issue was reported to us on 7/31/2025, not today. I am just now able to look at it. i will check out the link you attached. let me know if you find anything similar or that we can edit to get back to where the app was before. it worked for over 2 years with no issues

MarkGambordella

yes we are using the most reset zone lookup insta app in AGO. the app is used to show public which day the trash will picks up, therefore only one day should show in results where the address intersects the polygon for that days waste pickup. but if you notice, 2 results appear.

try address:100 ELLA ST (3 results), 228 LANDMARK ST (2 results) and 2000 Ridge RD (1 results)

It appears to be doing a search buffer around the address point and pulls in the zones that fall within. so those points like RIDGE RD that are far enough away from other polygons give 1 results, and ELLA ST is close to 3 different zones gives all three as a result.