Hi,
after upgrading our base deployment (+ imageserver) from 10.9.1 to 11.1 (Windows Server 2019) and thus upgrading Insights from 2022.1 to 2023.1 we cannot create new or open existing ArcGIS Insights Workbooks anymore.
In developer tools in Google Chrome we get following error:
{
"name": "request:server",
"message": "Could not initialize class com.esri.insights.enterprise.EnterpriseState",
"details": {
"url": https://XXXXX/server/rest/services/Hosted/65c06c46/WorkspaceServer,
"requestOptions": {
"query": {
"f": "json",
"v": "2023.1.0.5466"
}
},
"ssl": true,
"httpStatus": 500,
"messages": [],
"raw": {
"code": 500,
"message": "Could not initialize class com.esri.insights.enterprise.EnterpriseState",
"details": []
}
}
}
In Server Manager Logs we also get:
Unable to process request. Could not initialize class com.esri.insights.enterprise.EnterpriseState
We saw this post https://community.esri.com/t5/arcgis-insights-questions/arcgis-insights-web-logs-file-location/td-p/... with a similar error, but unfortunately the solution provided does not work for us:
We do have enough disk space on the datastore machine and it is in mode readwrite. Also a restart did not help.
Any help would be greatly appreciated.
Best regards,
Andreas