ArcGIS Insight Desktop Problem

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8
12-11-2020 12:32 PM
PatrickAvanesians
New Contributor

Hi,

I have installed ArcGIS Insight Desktop on my PC and I connected to my organization account and activated license. When I open ArcGIS Insight Desktop, I can create a workbook but I can not enter inside the workbook to add data or feature layers or ....... 

This is the screenshot when I try to open. It is showing this and nothing happens. Any help will be appreciated.

PatrickAvanesians_0-1607718582868.png

 

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8 Replies
JonathanPollack
New Contributor III

I have the same issue, any luck?

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Mary_Murphy
Esri Contributor

Hi all - are you still having this issue?

Excelsior.
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ShannonVeraldi2
New Contributor

I am having this issue 

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Mary_Murphy
Esri Contributor

Hey - is this still an issue?

Excelsior.
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PatrickAvanesians
New Contributor

Hi,

My problem has been solved.

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Mary_Murphy
Esri Contributor

Hey! Excellent news - can you expand on what you did to fix it? Thank you!

 

Excelsior.
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PatrickAvanesians
New Contributor

Hi,

I just uninstalled and reinstalled the desktop version and the problem was gone. I do not know exactly what happened there and what caused the problem. 

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AkshayHarshe
Esri Contributor

@ShannonVeraldi2 @PatrickAvanesians @JonathanPollack 

Can you please elaborate on which version of ArcGIS Insights Desktop you are using?

Did you activate it using ArcGIS Online organization or Enterprise?

Does the user you are using to activate the license has an insights License associated with them?

I would like to try and replicate this issue. 

Thanks,
Akshay Harshe
Product Engineer at Esri
ArcGIS Insights
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