You're always going to run into a few problems when you post questions outside the content area, but mostly I'm not sure you're really getting your question in front of the right people.
Esri actually has experts monitoring a particular content area. Users that are experts in that area are also likely to be keeping an eye on what's newly asked on GeoNet. So if you pick up a thread that deals with something like ArcGIS Hub, that's their area of expertise. You'll always be better off looking in the content area where your problem is, in your case, Survey 1-2-3, and even posting a fresh question there. In this case, the people at Esri are likely forwarding your question to the right group, which I know they are happy to do.
Secondly, in order to keep some sort of order to the Question and related Answer, Esri sets it up so that when other people search in the forum at a later date for a similar question, it will be clearly flagged as answered and you can go from the initial question and drop down to see the solution in your searching. So all the extra side questions and conversations that don't deal with the original subject, are just that, extra. As a person who has combed through hundreds of threads that wander off topic, it can be frustrating to find that needle in the haystack. Also as the original author, you get a notification each time someone posts something new on the thread you initiated, every time, which I have a time hard ignoring, just in case my initial problem in ArcGIS Hub comes back. I'm still trying to remember how to turn that off, because I don't want to unsubscribe, only stop notification one thread at a time.
When I first got started, I wasn't always looking in the right spot either, but I did learn over time that I had the best luck if I tried to pay attention to which content area I was looking in, rather than relying completely on an Internet Search, and assuming I was in the right place. That might work OK if you trying to just find answers, but if you have a question yourself, you'll get more help when you post in the right content area.
Good luck!
