While typing text, cursor keeps jumping to the top of the block

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01-07-2020 08:14 AM
TracySchloss
Frequent Contributor

As I am typing, the cursor will pop to the top of the block I'm writing and continue on as if I've deliberately clicked myself into that position.  I have to first delete these randomly placed characters, and then click back down into the sentence I was typing to resume my thought.   It's not doing it in any of my applications, though, such as Word, or even this post.  I have to think it is some bizarre behavior that is occurring just in Hub.

I haven't timed this to see how often this is happening, but it seems to be every few minutes.  At first I thought I had stuck key or was somehow performing a combination of keystrokes to reposition my cursor.  It's happening too frequently to be operator error, though.  

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21 Replies
JamesTedrick
Esri Esteemed Contributor

Hi Emma,

Thanks for the recording.

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TonyDaSilva1
Occasional Contributor

Hi Everyone,

We are experiencing the same problem. Some of my users are having issues with the cursor jumping around exactly as shown and are complaining to me. 

Models: IPad Mini and IPad 5th Gen (IOS ver 13.1.2) 
Survey123: 3.9.149

I have tested on a IPad 6th Gen (OS ver 12) with no problem.

Is there anything I can do on my end to fix this or are we still waiting on a fix from ESRI?

Thanks.

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by Anonymous User
Not applicable

Same / similar issue for us James. See screen recording below.

https://drive.google.com/open?id=1l4-zzF_f35F5aJdzJv8eXHdRgllnoYJM 

Cheers

Emma Graham

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TracySchloss
Frequent Contributor

Just an observation, but I'm the originator of this thread, which was related to Hub and nothing to do with your current discussion.  Wouldn't you be better off having this topic in the correct community?  Just a pet peeve of mine to have a thread hi-jacked for a completely different product.

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by Anonymous User
Not applicable

My apologies Tracy - I am new to the ESRI forum and this is the first time I have posted in the community. Like most people I guess, I am just trying to get an issue solved and was unaware that I was 'hi-jacking' your thread. 

As not everyone perhaps has your level of experience in this group, may I suggest a 'softer' approach to advising people they have posted in the wrong thread would be beneficial. After all the aim of the forum is to help one another out.

Kind Regards

Emma Graham

TracySchloss
Frequent Contributor

You're always going to run into a few problems when you post questions outside the content area, but mostly I'm not sure you're really getting your question in front of the right people.

Esri actually has experts monitoring a particular content area. Users that are experts in that area are also likely to be keeping an eye on what's newly asked on GeoNet.  So if you pick up a thread that deals with something like ArcGIS Hub, that's their area of expertise.  You'll always be better off looking in the content area where your problem is, in your case, Survey 1-2-3, and even posting a fresh question there.  In this case, the people at Esri are likely forwarding your question to the right group, which I know they are happy to do. 

Secondly, in order to keep some sort of order to the Question and related Answer, Esri sets it up so that when other people search in the forum at a later date for a similar question, it will be clearly flagged as answered and you can go from the initial question and drop down to see the solution in your searching.  So all the extra side questions and conversations that don't deal with the original subject, are just that, extra.  As a person who has combed through hundreds of threads that wander off topic,  it can be frustrating to find that needle in the haystack.  Also as the original author, you get a notification each time someone posts something new on the thread you initiated, every time, which I have a time hard ignoring, just in case my initial problem in ArcGIS Hub comes back.   I'm still trying to remember how to turn that off, because I don't want to unsubscribe, only stop notification one thread at a time.

When I first got started, I wasn't always looking in the right spot either, but I did learn over time that I had the best luck if I tried to pay attention to which content area I was looking in, rather than relying completely on an Internet Search, and assuming I was in the right place. That might work OK if you trying to just find answers, but if you have a question yourself, you'll get more help when you post in the right content area.   

Good luck! 

by Anonymous User
Not applicable

Thanks so much Tracy. I certainly appreciate your position and your advice will definitely help me out. Have a great day.

Cheers 

Emma

DataOfficer
Occasional Contributor III

Hi Graham Hudgins‌ I am still experiencing this behaviour when editing text boxes in ArcGIS Hub. The cursor jumps to the start of the box. Is there anything I can do to stop this?

Thanks,
Rob

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by Anonymous User
Not applicable

omg thank you for reaching out. we had a reproduction case go missing on us on our QA and failed to re-create the issue. Can you send us the contents of the text card that's jumping? Please remove all private / sensitive information....mostly interested in the structure (we can fill in images with our own if there are private images)

edit: if you're not comfortable posting, please email me ghudgins@esri.com

DataOfficer
Occasional Contributor III

Hi Graham,
Thanks for the quick response. Here are a couple of code examples from different text boxes displaying this behaviour:

<div style="background: rgba(107,159,144,0.8); color: #000000; padding: 20px;"><p><b>Skill level</b></p><p>Intermediate - you will need good reptile identification skills and understand how to survey for reptiles</p><p><b>Number of surveys: </b>6</p><p><b>Time commitment</b></p><p><img src="" data-filename="image.png" style="width: 30px;"><img src="https://arc-trust.maps.arcgis.com/sharing/rest/content/items/614878c93749468aaa253dc44973083b/data" alt="Clock icon"> 30-180 minutes per survey</p></div>

<strong><ol class="breadcrumb"><li style=""><a href="https://www.arc-trust.org/Pages/Category/what-we-do" style="">What we do</a></li>
<li style=""><a href="https://www.arc-trust.org/Pages/Category/projects-campaigns" style="">Projects &amp; Campaigns</a></li><li style=""><a href="https://monitoring-arc-trust.hub.arcgis.com/" style="">Monitoring</a></li><li class="active"><b>Widespread amphibian monitoring</b></li>
</ol></strong>
<h1><strong>Widespread amphibian monitoring</strong></h1><strong></strong><h6><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; color: rgb(68, 68, 68); font-family: lato, Arial, serif;">The widespread amphibian monitoring programme seeks to collect robust, repeated survey data on our native amphibian species.<b> </b><u><br></u></p></h6><h6><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; color: rgb(68, 68, 68); font-family: lato, Arial, serif;">Text here <br></p></h6><div>
</div><strong>
</strong><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; color: rgb(68, 68, 68); font-family: lato, Arial, serif;"><strong>Jump to...</strong></p> <button class="btn btn-info"><a href="#JoinIn"><strong><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; font-family: lato, Arial, serif;">Join in</p></strong></a><p></p></button>
<button class="btn btn-info"><a href="#Learn"><strong><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; font-family: lato, Arial, serif;">Learn something new!</p></strong></a></button>
<button class="btn btn-info"><a href="#Survey"><strong><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; font-family: lato, Arial, serif;">Survey your site!</p></strong></a></button><p></p> <button class="btn btn-info"><a href="#Progress"><strong><p style="transition: border-color 500ms ease-out 50ms; font-size: 18px; font-family: lato, Arial, serif;">Project progress</p></strong></a></button><p></p>

Note that I don't see the behaviour in all text boxes.