Hi there,
We are experiencing issues with (any type) downloads either
- "Gathering Data" continuously
- Taking a very long time
- Taking a very long time, then the second time "Gathering Data" continuously
It sounds very similar to this post,
Can you please check this issue has not come back since the recent updates
Thanks
Melissa
New Plymouth District Council
New Zealand
Info: Our new open data portal is not yet ready for the public, but I can provide information if necessary.
Solved! Go to Solution.
Hi,
Yes it seems like temporary, one day some data works and others don't.
I changed Download Cache to "Manual" but after a few seconds is retorned to automatic.
Hello,
It shouldn't go back to automatic. Try Incognito mode in Google Chrome to do the change, browser cache sometimes causes these kinds of things. Get in touch with Technical support if you still find it problematic.
Hello Esri Hub Administrators (Esri Technical Staff. Not customer Hub Site Administrators like me),
Please prioritize determining the cause of this problem and fixing in very, very soon. Our team has already expended over 16 human hours troubleshooting these problems ourselves.
I am customer 497 and my Esri case is #02419756.
Disappointed that Esri status shows no outages, conditions normal. Clearly that is not the case.
Todd M
ArcGIS Enterprise Administrator
Hi all,
First off, apologies for the download issues over the past week. We observed a significant outage that caused much of the headaches you've experienced.
Over the span of about a week (10/1 – 10/8) the Hub backend experienced substantial delays with dataset indexing and download file preparation. We lost a substantial amount of cached files in our backend, requiring a rebuild across the Hub platform. Rebuilding the cache for all the content across the platform takes significant time. While the system is recovering you may experience unexpected behavior due to indexing failures or download caching failures that occurred during the noted period. We expect these issues to clear themselves in the coming days and will continue to monitor.
We agree that a lack of messaging and error reporting compounded the issues this week, which is why we're investing development energies into better error reporting and response. In addition to adding error display and management features to the application, we will be adding a status page to Hub in the coming weeks. It is our hope that this will help make sure you not only see what's wrong before your end users do, but that you don't waste valuable hours troubleshooting issues in vain.
Again, we apologize for the inconvenience and frustration this caused you. We're working to make sure it doesn't happen again.
Best,
Patrick, Hub Product Engineer
Hi Patrick Hammons,
Thank you for recognizing the lack of communication around this issue.
I wholeheartedly support your planned investment into developing better error communication, reporting, and response tools similar to how ArcGIS Online does it with their status page (ArcGIS Online Health Dashboard).
Best,
Lucas, Open Data Site (HUB) User & Administrator
2019-10-17T08:41:00(-0400)
Hello Again Esri Hub Administrators (Esri Technical Staff. Not customer Hub Site Administrators like me),
Hub behavior is inconsistent and unsatisfactory again today. My open data catalog <Maine GeoLibrary >doesn't even show content and hub site landing page fails to load about 50% of the time<ArcGIS Hub > .
All green <ArcGIS Online Health Dashboard >.
What do I tell my customers now?
My Esri case is comeing your way.
Todd Metzler
State of Maine
Enterprise GIS Platform Administrator
Hi Todd,
Sorry to hear you're continuing to have technical issues. Unfortunately I'm not able to reproduce as your site looks fully functional on my end. If this continues to be an issue I would definitely recommend opening a support ticket with My Esri.
As mentioned above, Hub is not integrated with the ArcGIS Online dashboard. We are working to add a status page but this work is forthcoming.
Patrick