We have created a Supporting Team for one of our ArcGIS Hub initiatives. We have Hub Premium and have invited some of our community members to the team. Some get added to the group but without the invite message, whereas for others we are getting an error and they are not being added at all.
I have tested 2 routes for adding the community users that throw the error to the group, with the following behaviour:
- Via the hub initiative supporting team page - red bar appears at the bottom after sending invite saying 'an error occurred'. No other error information. Despite writing an invite message, the message is not being delivered but the user is being added to the team.
- Via ArcGIS Online - logged in with the Community Admin account - Error adding members. The following members could not be added to this group. They may not have the privileges needed to join the group or may have hit the maximum number of groups (512).
In both cases I am either the group owner or assigned as a manager.
All users are Creator user types with User roles. Profile visibility is set to Organization, and users are only members of 1 or 2 groups.
Group settings are as follows:
Who can be in this group? Any organization's members
How can people join this group? By invitation
Who can view this group? Only group members
Who can contribute content? Group owner and managers
I've been unable to find a relevant solution in the technical article on this error.