Getting Started
For many years all ArcGIS Hub Sites have supported customers inputting a Google Analytics Tracking ID to view, query, and report on traffic and basic interactions. You can learn more about configuring this for your site in our documentation.
While not widely publicized, some of you might have noticed specific interactions in your sites being logged in the "Behavior" > "Events" section of Google Analytics. These events are often updated as the product evolves to ensure information is easier to query and visualize.
The May 2021 release of "Content Views" for ArcGIS Hub was more than just the largest interface update in many years, it was also the largest analytics event update which may have impacted some of your reports.
We understand this may have been a little abrupt and will do better in the future to state when event taxonomy is changing on certain features in the future.
How to View Download Telemetry
We wanted to make the ability segment download data easier and have integrated quite a few changes, including new custom dimensions we know you'll find helpful. All download events will be logged under:
Category: Interaction
Action: Download
Label: <file format>
File format will specify what type of file was selected for download, such as Shapefile, CSV, KML, GeoJson, etc. Use custom dimensions (may need to be configured for your Google Analytics) to further segment by item type, specific item ID, and more.
Updates to custom dimensions are meant to facilitate a better understanding of item types, item IDs, or routes:
details - this will list whether the download was of a recently cached option or a newly generated download
id - this will list the itemId of the downloaded item for tracking
type - this will list the ArcGIS item type which registered the download event (ex. "Feature Service")
access - this will list the sharing level of the item which was downloaded (ex. "Public")
page - this will list the route the user was on when they performed the download operation (ex. "/datasets/:id/explore")
content_org_id - this will list the orgId of the item which was downloaded, helpful in case of an Open Data implementation
We hope this is helpful and look forward to bringing most of these analytics into your content dashboards in the future.
If you'd like to learn more about Google Analytics events or how to use event reports please leverage their documentation.
Updates (2022-11-30): Article was updated to reflect changes to the label structure which now lists the file format of the download over "Complete".
