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Crash on Excel while just clicking on the Esri Maps Tab_(x86) 2.1.2 Office 2010

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01-27-2014 07:34 PM
XiufangZhao
New Contributor
Hi,

I was trying to install the Esri Maps Office 2.1.2 on my windows 7 system (x64) with Microsoft Office (x86).
While installation, the connection settings was selected ArcGIS Online.
The crash error as following:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: EXCEL.EXE
  Application Version: 14.0.7109.5000
  Application Timestamp: 522a4031
  Fault Module Name: KERNELBASE.dll
  Fault Module Version: 6.1.7601.18229
  Fault Module Timestamp: 51fb1116
  Exception Code: e0434352
  Exception Offset: 0000c41f
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033

As long as I clicked the time, the excel and powerpoint just crashed.
I checked in the forum about solutions, the one related to config file modifying with http:// is related to the portal, but I used ArchGIS online as connection. And I've already updated the Visual Studio Tools for Office Runtime.
Does anyone have any solution to this? Your advice would be really helpful...

Thanks!
Best,
Zhaox
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