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Offline map areas - admin vs. mobile worker

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1
3 weeks ago
GeorgNussbaumer
by
New Contributor
3 weeks ago

Hi there,

I have an offline map area created in Field Maps Designer. I am able to download the offline map area as the administrator. The map area is shared with my organization and a group which consists of all of our mobile worker licenses.

When I am logged in as a Mobile Worker User, the offline map area does not download. The download completes and then nothing happens. Has anyone encountered similar issues? Any work around solutions?

I have enabled the map for offline use. I have recreated the offline area. I have updated the offline area. Creating the offline area in Field Maps causes the download to 'Fail'.

Any ideas?

Regards,

Georg

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1 Reply
DanielFox1
by Esri Contributor
Esri Contributor
4 hours ago

Hi @GeorgNussbaumer 

Have you had a look into the log files on the device? 

Have a look at this documentation on how to extract the log file from your device which might point you in the right direction

https://community.esri.com/t5/arcgis-field-maps-blog/how-to-export-your-troubleshooting-log-file-fro...

Is there content that is still owned by the owner and shared in correctly?

Could be one to raise with your local distributor

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