Offline area download error

[Laura]

I am using the correct basement for export - seems only the portal admin is able to download the offline areas made online within any mobile device. Every other login fails and I am now also seeing issues with the layer loading with those logins. It seems i've been struggling with this apps for months, any ideas?

[ChristopherCounsell]

Can you give more info?

• ArcGIS Online or Portal for ArcGIS? if the latter, what version?
• Does this occur with no layers in the map?
• What happens when it fails? screenshots, error messages?
• Does the ArcGIS Field Maps web application show all the layers are offline-ready?
• Have you looked at the logs in the server, field maps..?

[Laura]

- portal 11.0

- yes

- it just errors and then I go into the map and suddenly can't access the layer 

- yes all offline as portal administrator login could download and do everything. There's just 1 layer

[JoabelBarbieri]

I found a big bug that was making offline maps fail to download and even failing to package in the Field Maps Designer. DO NOT USE VECTOR SYMBOLOGY !!!

Once I used Basic Symbols it worked again !