25.2.0 pop-up performance issues

[ChristopherCounsell]

Hi,

We are seeing significant lag for pop-ups:

• Clicking on the web map spins for 5-10 seconds before showing any items
• Items (layers/features in the pop-up list) are taking 5-20 seconds to load in the item list. The layers at the bottom of the map appear to be loading first, meaning the items at the top that previously appeared first are the last to load and significantly delayed
• Selecting a feature from the item list then takes up to 10 seconds to display pop up content 

For maps with ~5 active layers it's slowing things down.

For maps with ~20 active layers it's basically unusable.

Layers are rendering on the map fine. There's no decrease in map/network performance for the layers that we can see.

Same map in 25.1.0, pop-ups load basically immediately. Corroborated across 6+ maps and dozens of devices.

Anyone else seeing this or have suggestions?

Really wishing Field Maps got the 'classic' release treatment...

Cheers

Chris

[MaxMolello]

We are seeing similar performance problems. I'm not noticing layers loading from the bottom up, but overall performance is far slower. The basemap and layers take about 4x as long to load in the new app version. Popups will not load until the map and layers are fully done loading, so if you pan somewhere and click on something it takes well over 10 seconds for the pop up. If you pan somewhere and let everything load then the pop up is faster bit still slower than 25.1. It seems like Field Maps got the WAB to ExB experience, new features no one uses and new bugs and performance issues that affect everyone else. So much for pre-release testing.

[ColinLawrence]

Hey @ChristopherCounsell and others, if you have not done so already please log Support ticket for this so we can track the impact.

Also, I know you mentioned multiple devices but can you provide and example or most commonly used and its platform/version? Please also let me know if this is Portal or AGOL and some info about the types of layers in these maps. 

[MaxMolello]

Yes, we have a ticket open on this too already. We are seeing it on iPhone and Android in online maps, not offline areas. It doesn't seem to make a difference what the device is. We use Portal 11.3. This occurs on point, line, and polygon feature service layers.

[ChristopherCounsell]

Hi @ColinLawrence ,

Yes we have a support ticket.

• ArcGIS Online
• Hosted feature layer views
• Polygons, polylines and point layers
• Some maps have a lot of layers and features but it's occurring on one with just 7 layers, 5 enabled for pop-up, clicking on an area with 3 features at a zoomed in extent.
• All layers in WGS84 web mercator
• Occurring on maps with/without map level layer filters. Most views have an item level filter
• Occurring on maps with tasks enabled 
• IPads and iPhones mostly. 18.6 or 18.7? iOS

There's a possibility it's an arcade expression in the pop-up itself when opening the individual feature. It's 5-10sec vs immediate when side by side to 25.1. We can live with that for now, it's the delayed list of layers/features to choose from that's really slowing things down.

Cheers

Chris

[ColinLawrence]

Thanks for these details @ChristopherCounsell . Just to clarify:

>Occurring on maps with tasks enabled 

Its not only occurring on Task enabled maps, correct? A map could have been configured with Tasks ahead of the mobile release, so I just want to confirm the behavior is not restricted to those maps. 

Any chance you can share a map with us? If so, share the map and layers to a Group and invite "arcgisfieldmaps". Please let me know if you do this so I can check this account. 

[IngridHogle]

Our users are reporting the same issue - when tapping on the map, the list of features to load is slower and the opening of the popup of the selected item is slower. The lag time for us is not as bad as some have described above, but it is slower than 25.1.0. One user has noticed that it seems more difficult to tap on features than in 25.1.0 and has asked if the threshold has changed in terms of how close you need to tap to a feature.

[GrantHoward1]

I have users with the same issue and I test on my phone with Field Maps version 25.2.1 and we get no popup at all. Maybe we didn't wait long enough (but we waiting up to a minute for the popup to display), which means the points are not editable. It's really throwing a wrench into our field staff work tasks today!

They need to roll back the update immediately. There are so many issues.

[AEdmondson]

I noticed this on some layers in our maps after the 25.2.0 Field Maps update too. I was able to improve the performance of some of my popups. Something I also noticed was when I edited the forms of those layers in Field Maps Designer, I was unable to save until "Required fields and field groups must be added to the form." Once the required fields were added (all hidden inside a group) and saved, the performance of those layers popups improved.

For reference, we are on Enterprise 11.3 and the layers that experienced performance issues are part of the Utility Network 6.

I wanted to leave this comment in case it helps anyone else with their popup performance issues.