25.2.0 pop-up performance issues

[ChristopherCounsell]

Hi,

We are seeing significant lag for pop-ups:

• Clicking on the web map spins for 5-10 seconds before showing any items
• Items (layers/features in the pop-up list) are taking 5-20 seconds to load in the item list. The layers at the bottom of the map appear to be loading first, meaning the items at the top that previously appeared first are the last to load and significantly delayed
• Selecting a feature from the item list then takes up to 10 seconds to display pop up content 

For maps with ~5 active layers it's slowing things down.

For maps with ~20 active layers it's basically unusable.

Layers are rendering on the map fine. There's no decrease in map/network performance for the layers that we can see.

Same map in 25.1.0, pop-ups load basically immediately. Corroborated across 6+ maps and dozens of devices.

Anyone else seeing this or have suggestions?

Really wishing Field Maps got the 'classic' release treatment...

Cheers

Chris

[GrantHoward1]

I figured out my issue. The layer that was not working had 'aggregation' enabled. As soon as I disabled it the layer works fine again.

Where can I address my invoice to ESRI for my QA/QC hours I spent troubleshooting the issue?

[AEdmondson]

I noticed this on some layers in our maps after the 25.2.0 Field Maps update too. I was able to improve the performance of some of my popups. Something I also noticed was when I edited the forms of those layers in Field Maps Designer, I was unable to save until "Required fields and field groups must be added to the form." Once the required fields were added (all hidden inside a group) and saved, the performance of those layers popups improved.

For reference, we are on Enterprise 11.3 and the layers that experienced performance issues are part of the Utility Network 6.

I wanted to leave this comment in case it helps anyone else with their popup performance issues.

[RuthSpell1]

Our staff entering data into Field Maps in the field have reported problems selecting points.  They have to try multiple times before the point is actually listed in the items list (ie the list of all the items that got selected by their tap).   

Also, it appears that Markups are all combined into one markup layer now.   Previously, staff were able to create multiple markup layers and turn these layers on/off as needed.   Now if they want to view markup they have to view ALL the markup items from the combined markup layer and the map is very cluttered.  Having multiple, separate markup layers was much more useful.  

[IngridHogle]

We are also having periodic issues selecting existing features. And, some of us are noticing that the screen becomes unresponsive for a while when we are trying to fill out our smartforms (edit forms) in Field Maps 25.2.1. I wonder if this has to do will poor cellular connection for us, at times, if the new version of Field Maps is more heavily reliant on cellular signal strength??

[ChristopherCounsell]

This was logged as BUG-000180053 - In ArcGIS Field Maps 25.2.0, loading pop-ups that use expressions is slow when identifying or editing a set of features

I understand it's been recognized by the product team and being investigated. Would encourage anyone to contact Esri support and get your organization attached to the defect if you are experiencing, to help provide information and understand the impact on users.  

[MaxMolello]

Just wanted to see if there were any updates on this bug. Map load time and pop-up performance are still abysmal in the latest Android version and my hundreds of users are getting pretty frustrated and angry. I'm really not enjoying taking the heat for something I have no control over and worked just fine for years.

[ColinLawrence]

Hey @MaxMolello, the next patch release will contain some fixes for performance issues you have pointed out. We hope to get that submitted to the app stores this weekend so it is available early next week. When you have a chance to install this please let us know if this addresses what you have been experiencing. 

[MaxMolello]

Awesome,thanks!

[MitchellGrafstein]

Saw this issue as well for attribute expressions in the pop-up even if the expressions were not used (as in they do not appear in a text or in the fields pop-up as examples.)  I assume this means that all of the attribute expressions are being calculated upfront. 

If I create an Arcade pop-up, the type that returns a dictionary, those do not delay features from showing up when selected on the map or searched for since they calculate after the feature is selected in the list. 

This appears to be a change in behavior or the lag from this is greater than it used to be.  Hope this is worth mentioning.

[ColinLawrence]

Hi @MitchellGrafstein this should be corrected in the upcoming release. It should be available in the app stores within the day (25.2.7 on Android and 25.2.5 on iOS). Can you check your workflows with this version and make sure it covers your scenario. Thanks!