A Tax PIN is interpreted as a phone number in Explorer App pop-up

[MollyShoberg1]

Due to the issue with pop-ups not working in the Explorer App since the update in June, I reconfigured the web map to reference the full URL to the layer ID instead of just to the root of the map server. i.e. (for example) add the layer with http://sampleserver6.arcgisonline.com/arcgis/rest/services/CommercialDamageAssessment/MapServer/0 and not via the root URL http://sampleserver6.arcgisonline.com/arcgis/rest/services/CommercialDamageAssessment/MapServer . Currently, I have the Explorer App version 17.1.1 and the good news is this worked to access the pop-ups in the web map.

The problem now is that the pop-up is interpreting the values in the PIN field of our Tax Parcels layer as a phone number. The user can tap on the PIN and get the option to FaceTime Audio, Send Message, Add to Contacts, or Copy. I can imagine this to be a point of confusion for users accessing these pop-ups. Also, for some parcels, the text of the value in the PIN field in the pop-up is green instead of black as configured.

Any idea how to make sure the PIN is not interpreted as a phone number?

[Anonymous User]

Hey Molly Shoberg‌,

Have you solved your issue?

Unfortunately, there probably won't be an ideal solution for you. In order to provide support for detecting phone numbers we enable the iOS data detectors for phone numbers. This opens the door for the system to display arbitrary numbers as valid phone numbers if they match what the OS is looking for.

You can try to reformat your PINs so that they do not match a phone number format (maybe append PIN-XXXXX)? You can try out various formats in the Notes app and that should give you an idea of what they will look like in Explorer.

Joel