attachements not saving in portal

12-09-2016 11:29 AM
New Contributor III

Hi there,

We have an ArcGIS portal at our agency. We are able to do virtually everything that we want with popups in our ArcGIS Online portal. We were able to define the layers in ArcGIS Desktop to allow attachments and then set them up as a Feature Service in portal. When we bring up the related popup in ArcGIS Online portal, it gives us the ability to add attachments. The popup even acts like the attachment has been saved. However, when we return to the polyline or Point and display the Attributes through the popups, it shows no attachments. We have tried word documents as well as 160X100 pixel images and nothing seems to save correctly so that we can see it later.

Any help would be greatly appreciated.

Thanks! - Eric Anderson -

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1 Reply
Community Moderator

Hi Eric,

Thank you for reaching out, can you please ensure that the data source is the same for both the feature service that you're uploading the attachment to, and the feature when you view it in ArcGIS Desktop? Is the feature service one which is hosted in ArcGIS Online/Portal for ArcGIS, or stored in a registered database and published to ArcGIS Server? If it's published to ArcGIS Server, what errors show up for the feature service in the ArcGIS Server logs?