No Basemaps in AGX Build 1750

[DustinEdge]

Hi there

I've installed AGX 1750 but don't get any options for basemaps. I tried some of the suggestions on various other posts and can add them as individual services but that's not the point.

Wires getting crossed somewhere?

I'm running Windows 7 64-bit...made sure .NET 3.5SP1 was installed too...

Thanks in advance

Dustin

[MarkBockenhauer]

Dustin,

Maybe the URL to the basemaps is blocked on your computer?

This is how the basemaps work.

When you start ArcGIS Explorer (on Startup) ArcGIS Explorer sends the following request:

http://www.esri.com/software/basemaps/basemaps.xml    �?? english language   Basemaps.xml named differently for other languages.

This will return the following:

<?xml version="1.0" encoding="UTF-8"?>
<!-- updated 19/12/2011 11:39 a.m. -->
<Basemaps>
<basemap file="basemap6.nmf" group=" " name="Bing Maps Aerial"/>
<basemap file="basemap7.nmf" group=" " name="Bing Maps Hybrid"/>
<basemap file="basemap8.nmf" group=" " name="Bing Maps Road"/>
<basemap file="basemap0.nmf" group=" " name="World Imagery"/>
<basemap file="basemap2.nmf" group=" " name="World Topography"/>
<basemap file="basemap9.nmf" group=" " name="World Streets"/>
<basemap file="basemap11.nmf" group=" " name="Imagery with Labels"/>
<basemap file="basemap5.nmf" group=" " name="World Physical"/>
<basemap file="basemap10.nmf" group=" " name="OpenStreetMap"/>
<basemap file="basemap3.nmf" group=" " name="World Terrain"/>
<basemap file="basemap12.nmf" group=" " name="Oceans"/>
<basemap file="basemap13.nmf" group=" " name="National Geographic"/>
<basemap file="basemap14.nmf" group=" " name="Light Gray Canvas"/>
</Basemaps>

From this ArcGIS Explorer makes the following requests for basemaps.

http://www.esri.com/software/basemaps/basemap6.nmf
http://www.esri.com/software/basemaps/basemap6.png
http://www.esri.com/software/basemaps/basemap7.nmf
http://www.esri.com/software/basemaps/basemap7.png
http://www.esri.com/software/basemaps/basemap8.nmf
http://www.esri.com/software/basemaps/basemap8.png
http://www.esri.com/software/basemaps/basemap0.nmf
http://www.esri.com/software/basemaps/basemap0.png
http://www.esri.com/software/basemaps/basemap2.nmf
http://www.esri.com/software/basemaps/basemap2.png
http://www.esri.com/software/basemaps/basemap9.nmf
http://www.esri.com/software/basemaps/basemap9.png
http://www.esri.com/software/basemaps/basemap11.nmf
http://www.esri.com/software/basemaps/basemap11.png
http://www.esri.com/software/basemaps/basemap5.nmf
http://www.esri.com/software/basemaps/basemap5.png
http://www.esri.com/software/basemaps/basemap10.nmf
http://www.esri.com/software/basemaps/basemap10.png
http://www.esri.com/software/basemaps/basemap3.nmf
http://www.esri.com/software/basemaps/basemap3.png
http://www.esri.com/software/basemaps/basemap12.nmf
http://www.esri.com/software/basemaps/basemap12.png
http://www.esri.com/software/basemaps/basemap13.nmf
http://www.esri.com/software/basemaps/basemap13.png
http://www.esri.com/software/basemaps/basemap14.nmf
http://www.esri.com/software/basemaps/basemap14.png

The basemaps are cached locally on your computer at the following location:
[ATTACH=CONFIG]12101[/ATTACH]

Inside the folder you will see all of the basemaps and thumbnails for the basemap gallery:
[ATTACH=CONFIG]12102[/ATTACH]


If you can access all of the above URL's and the basemaps are downloadable, it should work.  ArcGIS Explorer reads the basemaps from the cache folder.  It may be that you have something on your computer or network that blocks the downloading of the basemap files.

-Mark

[JosephSimon]

Hello Mark,
I am having the same problem on some machines.
Can you provide the paths for XP? I can't find the folders given the Win7 paths.
Thanks,

Dustin,

Maybe the URL to the basemaps is blocked on your computer?

This is how the basemaps work.

When you start ArcGIS Explorer (on Startup) ArcGIS Explorer sends the following request:

http://www.esri.com/software/basemaps/basemaps.xml �?? english language Basemaps.xml named differently for other languages.

This will return the following:

<?xml version="1.0" encoding="UTF-8"?>
<!-- updated 19/12/2011 11:39 a.m. -->
<Basemaps>
<basemap file="basemap6.nmf" group=" " name="Bing Maps Aerial"/>
<basemap file="basemap7.nmf" group=" " name="Bing Maps Hybrid"/>
<basemap file="basemap8.nmf" group=" " name="Bing Maps Road"/>
<basemap file="basemap0.nmf" group=" " name="World Imagery"/>
<basemap file="basemap2.nmf" group=" " name="World Topography"/>
<basemap file="basemap9.nmf" group=" " name="World Streets"/>
<basemap file="basemap11.nmf" group=" " name="Imagery with Labels"/>
<basemap file="basemap5.nmf" group=" " name="World Physical"/>
<basemap file="basemap10.nmf" group=" " name="OpenStreetMap"/>
<basemap file="basemap3.nmf" group=" " name="World Terrain"/>
<basemap file="basemap12.nmf" group=" " name="Oceans"/>
<basemap file="basemap13.nmf" group=" " name="National Geographic"/>
<basemap file="basemap14.nmf" group=" " name="Light Gray Canvas"/>
</Basemaps>

From this ArcGIS Explorer makes the following requests for basemaps.

http://www.esri.com/software/basemaps/basemap6.nmf
http://www.esri.com/software/basemaps/basemap6.png
http://www.esri.com/software/basemaps/basemap7.nmf
http://www.esri.com/software/basemaps/basemap7.png
http://www.esri.com/software/basemaps/basemap8.nmf
http://www.esri.com/software/basemaps/basemap8.png
http://www.esri.com/software/basemaps/basemap0.nmf
http://www.esri.com/software/basemaps/basemap0.png
http://www.esri.com/software/basemaps/basemap2.nmf
http://www.esri.com/software/basemaps/basemap2.png
http://www.esri.com/software/basemaps/basemap9.nmf
http://www.esri.com/software/basemaps/basemap9.png
http://www.esri.com/software/basemaps/basemap11.nmf
http://www.esri.com/software/basemaps/basemap11.png
http://www.esri.com/software/basemaps/basemap5.nmf
http://www.esri.com/software/basemaps/basemap5.png
http://www.esri.com/software/basemaps/basemap10.nmf
http://www.esri.com/software/basemaps/basemap10.png
http://www.esri.com/software/basemaps/basemap3.nmf
http://www.esri.com/software/basemaps/basemap3.png
http://www.esri.com/software/basemaps/basemap12.nmf
http://www.esri.com/software/basemaps/basemap12.png
http://www.esri.com/software/basemaps/basemap13.nmf
http://www.esri.com/software/basemaps/basemap13.png
http://www.esri.com/software/basemaps/basemap14.nmf
http://www.esri.com/software/basemaps/basemap14.png

The basemaps are cached locally on your computer at the following location:
[ATTACH=CONFIG]12101[/ATTACH]

Inside the folder you will see all of the basemaps and thumbnails for the basemap gallery:
[ATTACH=CONFIG]12102[/ATTACH]


If you can access all of the above URL's and the basemaps are downloadable, it should work. ArcGIS Explorer reads the basemaps from the cache folder. It may be that you have something on your computer or network that blocks the downloading of the basemap files.

-Mark

[KarenFolger]

The weblink works on my laptop but the .nmf files are missing.  The .png files are there.  If I copy the missing .nmf files from another computer that has them, and individually open each one in Explorer, then that map base will work.  The map still opens blank but I can change to one of the options and it shows up.

[JohnNowlin]

i have the same problem, please post fix if you find one. . .

[JohnNowlin]

FYI, the workaround for this is to add the basemaps from arcGIS online, this is broken right now. . .

In fact on the support home page it states, "At ArcGIS 10.1 when adding a basemap from the "Add Basemap" Dialog in ArcMap, the coordinate system of the data frame is changed to WGS 1984 Web Mercator (auxiliary sphere) and the map display is not refreshed. For more information and workaround on this bug please see Knowledge Base Article 40396."

so this must be related somehow to the AGX problem

[ConstantinLeue]

I have the problem on my Notebook.
The field where the map should show doesn't seem to update the graphics. After startup I see my desktop instead.

The strange think is, i can't look into c:\users\user\AppData because it doesn't exist.

I really need to use this software on my Laptop. I use Win7 32bit, Intel Core 2 Duo, 2GB Ram, Intel Graphics.

Greetings

[DustinDunnill]

Some of our users are also experiencing this issue including me.  I am authoring this and we use it as a viewer.  We all share the same network.

Problem is only "some users" are having this issue where the thumbnails are displayed when the "Basemap" drop down menu is clicked on.  When any of the 13 basemaps are clicked on it seems as it is going to try and load but never does and just resorts to a blank white back ground.  Thing is they used to work when we first started using it about a year or so ago.  All PC's are using WinXP.  Also...when the map is first opened I have it defaulting to bing roads,  as long as I reopen the map as it was default, bing roads will work just fine.  If I try and switch basemaps or switch, save and reopen it's a no go.

I've searched for the "basemapX.nmf and .png files and they are only found here: C:\Program Files\Explorer\basemaps\Server

no other place on my OS seems to have them.  On that note, my user directory file paths are a bit different:  C:\Documents and Settings\County Employee.  There is no /appdata or /local

I have also browsed to the links in Mark's above screenshots and the browser will show the thumbnail .png and I also get a page full of code for the .nmf's.

It is strange how some machines are having this issue and some never have.

Can this info help to narrow the problem down?

Thanks.

[DustinDunnill]

I can access and download the basemap.nmf's in IE browser.  Firefox and Chrome just bring up a page of code.  When I open the .nmf I get a blank GIS Explorer map with only that basemap.  If I try and change basemaps from the menu, it thinks, then nothing happens and I am still on the same basemap.

Mark,  do you know what the problem could be?  Would my user cache file path be preventing the basemaps from being saved to cache or something?

Please help.

[DustinDunnill]

This issue has been solved for us (for the time being)  by following these instructions from a similar thread and FYI deleting all cache within AGX Options did not work for us. Deleting Cache folders outside of application worked:


Default Re: The basemap contains one or more invalid layers.

    Peter,

    I'm not sure why this issue is occuring but my next suggstion would be to delete your local ArcGIS Explorer layer cache. This can be done from within ArcGIS Explorer by clicking the Explorer button / pearl in the top left corner then selecting Advanced Options. See http://webhelp.esri.com/arcgisexplor...s_advanced.htm for more information.

    To do this outside the application, the cache goes into your temporary files under a folder called "E3". To easily find it you can type %temp%\E3 into the address bar of Windows Explorer. Then just select and delete the folders.

    Regards

    Mike