We are currently experiencing an issue where our 3-inch high-resolution imagery will not print using the Experience Builder Print widget in AGOL.
Our print service is configured to use our ArcGIS Enterprise 10.9.1 environment rather than the ESRI default print service on AGOL.
Here are the current behaviors:
- I am able to print maps without imagery.
- I am able to print WMS imagery.
- I am able to print low-resolution imagery.
- I am not able to print high-resolution imagery.
- I am able to successfully print high-resolution imagery when routing through Enterprise Server directly.
- I am also able to print high-resolution imagery through AGOL Map Viewer using our Enterprise Server print service.
At this time, the issue appears to be isolated to the Experience Builder Print widget in AGOL when attempting to print high-resolution imagery.
I have an open support case with ESRI but am reaching out to the community to determine whether others have experienced similar issues and any suggestions.
