Portal Experience builder - Base Map Gallery widget issue

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09-10-2020 02:42 AM
ahmed_hussiney
New Contributor III

We had ArcGIS Enterprise 10.8.1 installed on a disconnected environment, and we changed the base map gallery settings to read from custom group contains list of custom base maps.

The issue is that when create a new experience builder app, adding a map widget and enable base map gallery option , The base map gallery widget is not able to load the local base maps and show "No basemaps available" label, and when tracing requests initiated from browser developer tool found that the widget on open initiate request to ArcGIS online and fail, So what could be the issue and is there any configurations missing.

Note : This issue is not exist when create web app builder app it can read the local base maps.

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2 Replies
ahmed_hussiney
New Contributor III

HiJianxia Song‌ ,

Any help with this issue!

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Jianxia
Esri Regular Contributor

Hi Ahmed,

Thanks for letting us know. We are looking into it. Meanwhile could you please log in an issue to Support?

Thanks,

Jianxia

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