Map Widget Not Showing Organization Basemaps

[Anonymous User]

I've enabled the basemap tool for a web map widget but our organizations basemaps don't show up as choices. I have a basemap group configured for our organization and other web maps/apps show my custom basemaps without issue. I'm seeing this in 10.8.1 portal but not AGO.

GregoryBacon_0-1611606200781.png

[Anonymous User]

We're also seeing the same behaviour (Portal 10.8.1). Hopped on here hoping for an answer or workaround.

Did you resolve this? If not, I'll submit a ticket with tech support.

[Anonymous User]

I did not find a resolution to this yet.

[DaveFullerton]

I am experiencing this problem with the Developer Edition v1.3, not in Preview, but when I deploy it to the production server.

[Anonymous User]

Just following up with this.

It's a known bug (BUG-000134191) and is in the current product plan for Experience Builder, so hopefully resolved in a future release soon.

[Anonymous User]

Thank you for following up. You beat me to the Tech Support call.

[Grant-S-Carroll]

I experienced the same using ExB Dev Edition against Enterprise. I worked around it by creating my own basemap widget which will only pull in the organisation basemaps. Code attached if anyone wants it, it s basically the JS API basemap widget with a call to get the organisation basemaps, have not tested it against AGOL.

[GeorgeKhristoforov]

Hello!

Faced with the same problem. Unfortunately using your widget didn't work for us. Maybe you have a new version of the widget? Or this version workable now?

Maybe we are installing it incorrectly...

[Anonymous User · Accepted solution]

Just closing the loop, this has been resolved in 10.9 Enterprise

From https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzNDE5MQ==

BUG-000134191

Synopsis: In ArcGIS Enterprise, the Basemap widget of ArcGIS Experience Builder does not list the custom basemaps defined in the portal.

Bug Number:     BUG-000134191

Submitted:         Sep 29, 2020

Modified:            Mar 23, 2021

Severity:              Medium

Applies To:          ArcGIS Enterprise

Version Found: No Version Found

Prog Language: N/A

Server:                 Windows 10.0 64 Bit

Client:                   Windows 10.0 64 Bit

Database:            N/A

Locale:                  N/A

Status:                  Implemented

Version Fixed:   10.9

SP Fixed:              N/A