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Map freezes or locks up when panning or zooming too quickly.

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11-02-2023 08:53 AM
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Matt-Barrett
Regular Contributor

Ever since last week's update, my primary experience builder site has been problematic.  The map freezes or locks up every time I use it.  So far it seems to happen if I pan or zoom the map quickly.  Has anyone else experienced something like this in the last week since the update?

https://experience.arcgis.com/experience/e0cb28f6724346a2bb366f45b3ca6af9/

Thanks!

11 Replies
Matt-Barrett
Regular Contributor

It may have actually been a failing video card in my desktop system.  The Dell guy just left after having swapped it out with a new one.  So far it's working great.  I was also having trouble with ArcGIS Pro Desktop, that didn't seem to be software related.  Then the fan on my video card started making crazy noise, but it took almost a month to get Dell to diagnose it correctly.

MaureenSpiessl
Occasional Contributor

I am experiences where the maps will refresh the whole page when you are trying to zoom into a location and start using a survey that was created with Survey123 connect. Also, now today one of the surveys stopped working on one tablet to which it was working just fine yesterday. That survey will not pull up asset ID numbers on the tablet, it will on the desktop version. 

 

On top of that I was currently given ownership of all surveys and now I have to figure out how they work and function in the field with little background as to how they were built. 

We use Apple products. 

Thank you to anyone if there are any leads or webpages I should review. I am just trying to stay above water here. 

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