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Experience Builder Not Loading

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02-26-2026 06:25 AM
MT_JenAmes
Frequent Contributor

I know there was an update last night, but this morning, my Experience Builder apps are not loading, at all. The EB starting page loads fine, but then when I click on an app to open in the editor, it loads the builder aspects, and part of a basemap, but none of the data in the map, and I can't actually interact with the page, can't edit the app, click on any of the items in the page, view it in live mode, nothing.

After multiple minutes of sitting, waiting, this is still all I have loaded of my page. The map and all it's data load fine in Map Viewer, but the app does not load at all.

EB_Issue.jpgIf I sit staring at the page long enough, I get the "Page Unresponsive, Wait or Exit" notice from Chrome. I cleared my browser cache, with no improvement. 

Is this because of last night's update? Everything worked fine yesterday.

20 Replies
alni
by
Emerging Contributor

Also having this issue specifically with my experience builder charts, getting the error message pasted here: 

PS unable to create a ticket as my organization doesn't support it

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Jianxia
Esri Regular Contributor

@alni, thank you for sharing the screenshot. The app loading issue is related to the Table widget. Since the issue you reported concerns the Chart widget, could you please provide a reproducible sample for us to investigate or create a ticket via Esri Support?

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alni
by
Emerging Contributor

@Jianxia I was able to connect with Esri support through my organization, thank you!

Jianxia
Esri Regular Contributor

@CharGod @AaronMannIFS , Thank you for letting us know. The issue of not being able to create new apps has been addressed. Could you please help confirm if it is working for you? 

AaronMannIFS
Occasional Contributor

Yes, that appears to be working now with a Map source selected as the data source.

Seems to still be an issue with existing builders that use a map as a source for some widgets.

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ThomasJohnson-ICJIA
New Contributor

@MT_JenAmes We have also encountered the issue with extremely slow and unresponsive load times. Loading the Experience Builder app directly rather than the version embedded in the webpage has been more successful but is still only intermittently functional.

Jianxia
Esri Regular Contributor

@AaronMannIFSWe’re still looking into the issue with existing apps that include the Table widget and do not load or load slowly, mentioned earlier in this thread.

AaronMannIFS
Occasional Contributor

Good to know. Thank You! It has crippled most of our builders.

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Jianxia
Esri Regular Contributor

@MT_JenAmes  and all, the app loading issue you reported has been resolved. Could you please help confirm if everything is now working as expected? Thank you for your patience and for bringing this to our attention.

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AaronGlanville
Occasional Contributor

Hello @Jianxia, my loading issues have been resolved. Thanks for your work on this!