Custom Layout Template not option within Printing Widget

[ckellow]

Hello,

Within the Printing Widget of my Experience Builder, I am not given an option within the Template Configuration panel to choose a Custom Layout Template as an option. 

Now within the Map Viewer of the map I am using within Experience Builder, I am able to select the Custom Layout Template and print the map accordingly. 

Why is my Custom Layout Template not appearing within the options of the Print Widget in Experience Builder? 

I am open to any and all suggestions of fixes to this issue. 

[ckellow]

To follow up, it seems that my question is actually not possible yet on Experience Builder for AGOL. It seems that it is only functional for Enterprise. However, a follow up, does anyone know when that functionality is coming to ArcGIS Online?

[TanuHoque]

@ckellow 

This functionality (to pick an organization template from AGOL's print service) is currently in beta. Because of that ExB print widget doesn't support this.

Unfortunately we don't have any timeline on the functionality will come out of beta at this point.

It seems that it is only functional for Enterprise

yes, that is correct. If you use a print service off your enterprise, then it is supported in ExB print widget.

[ckellow]

Thank you very much. I appreciate your response and look forward to hearing when the rollout from beta will be

[PGebhardt_Stone_Env]

This would also be helpful for me! Thanks for posting @ckellow and for your response @TanuHoque. Any update on a timeline?

[TanuHoque]

@PGebhardt_Stone_Env 

unfortunately I don't have any updates at this point.

[ajohnson]

@TanuHoque 

My organization just upgraded to Enterprise 11.5 and I seem to have lost this functionality in ExB. We were on 11.3 before and I was able to easily select a custom template from right within ExB. Any reason or updates as to why I can no longer do this at 11.5?

[Wags2012]

We had the same thing happen to us. On 11.3 we could easily pick a custom layout stored in our contents. After upgrading to 11.5 this options has gone away. @TanuHoque any insight here? Does a setting need to be changed?

Luckily, it still seems to remember the the old template that we had at 11.3, but if someone asks for a change to it, I won't know how to proceed since this option is missing.

[Juan_Toro-Killion]

Any update here? I am just realizing several months after our upgrade to 11.5 the same thing happened to me. Looks like a bug? Hopefully?

[TanuHoque]

sorry @Wags2012 for the delay.

I'm not sure what made your app get into that state. The requirement is that the print service (you set as the default one in your portal's home app) must be federated to that portal. If your print service is running on a standalone server, or the host server is federated to another portal, then you won't see this option to pick a portal item as a layout template.

Also, on Organizations >> Settings >> Utility Services, under Printing section, you can set a 'layout template group'. Any layout item belongs to that group will show up in the print widget template list automatically without needing you to browse for it. Is that group set?

If everything I mentioned above looks good from you side, then I'd recommend you to reach out to Esri Support. They will take a look to diagnose the issue.