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Can I even do this in Experience Builder

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07-18-2025 09:18 AM
JeffSilberberg
Frequent Contributor

So I have an Experience Builder application with a number of Layers and functions that work fairly well. But while I have tweaked it, I did not build it. 

What I would like to do now is add an option to launch a Survey 123, or another data collection tool if it would work better. The Survey would be used by a "Dispatcher" to collect information from a caller and populate a table.  When the initial entry is complete, the Survey would be submitted, and a webhook would be fired that would send off an SMS to the caller.  The SMS would include a URL for a simple additional form, and when submitted, it would update a couple of columns in the initial table.  Also, the "Dispatcher" may need to call up the initial Survey and update the form.  

Is what I describe doable, or am I way off base with my conceptual flow and the pieces I need?

Any links to blogs or other information that might help me build this would be appreciated.

 

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DougBrowning
MVP Esteemed Contributor

I think a webhook is linked to the service so I do not see why not.

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3 Replies
DougBrowning
MVP Esteemed Contributor

Have you tried the 123 widget yet?

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JeffSilberberg
Frequent Contributor

Interesting -- https://developers.arcgis.com/experience-builder/guide/survey-widget/

I will  have a look, but do you know if I can fire a Web Hook on submission, like I can do with a normal 123 Survey ? 

 

 

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DougBrowning
MVP Esteemed Contributor

I think a webhook is linked to the service so I do not see why not.