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Error Uploading Video in ArcGIS Excalibur

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04-03-2024 08:50 PM
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Yanin
by
Occasional Contributor
‎04-03-2024 08:50 PM

I'm trying to upload videos (.mov, .mp4) from my smartphone but keep encountering this issue. Any solutions?

Yanin_1-1712202542789.png

 

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3 Replies
MatthewCalamito
by Esri Contributor
Esri Contributor
‎04-04-2024 02:39 AM

Hi @Yanin ,

Thank you for reaching out. A few questions to help troubleshoot the error you may be seeing:

  1. Are you attempting to upload a single video file or a video file + metadata file?
  2. What size and file extension is the video file?
  3. Is this a Windows or Linux environment?
  4. Is this ArcGIS Enterprise 11.2 and ArcGIS Excalibur v3.0?
  5. Can you open your Developer Tools and have the Network tab open and attempt your workflow again? Specifically interested in seeing the Network call that gets made when you see the error?
    1. Does the video file upload successfully? Or does it error out during upload?
    2. If the upload is successful, does it error out during the service creation?

Thanks again for reaching out.

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Yanin
by
Occasional Contributor
‎04-04-2024 03:50 AM

Hi Matthew

Regarding your question.

1. Are you attempting to upload a single video file or a video file + metadata file?
>> a single video file
2. What size and file extension is the video file?
 >> Approximately 468,142 KB and other files not exceeding 3 GB.
3. Is this a Windows or Linux environment?
>> Windows
4. Is this ArcGIS Enterprise 11.2 and ArcGIS Excalibur v3.0?
>> yes
5. Can you open your Developer Tools and have the Network tab open and attempt your workflow again? Specifically interested in seeing the Network call that gets made when you see the error?

Yanin_0-1712227800962.png

Does the video file upload successfully? Or does it error out during upload?
If the upload is successful, does it error out during the service creation?
>> the video file upload successfully but error out during the service creation.

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MatthewCalamito
by Esri Contributor
Esri Contributor
‎04-04-2024 10:12 AM

Hi Yanin,

Thank you for that information. It will be useful to see the traffic on the `create`, and job (`j0302ac...`) network calls. See the Preview and Response of those three calls will be important. 

We can continue to dive into this over email as this might be a quicker approach. Please reach out direct at mcalamito@esri.com and I will gladly help you through this.

Thank you.

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