What is causing HTTP error 404 when trying to access GeoEvent Manager from desktop app?

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08-14-2019 08:37 AM
RyanLloyd
New Contributor II

Hi, 

It is my intention to utilise the GeoEvent Server, hosted on an AWS EC2 (m5.xlarge). 

I have (successfully I believe) set up the Portal, ArcGIS Server, and a Spatiotemporal Datastore on the machine, and am looking to set up GeoEvent. I used the AWS Windows AMI for version 10.7 for the installation. 

I have tried to follow the guidelines here (Installing GeoEvent Server—ArcGIS GeoEvent Server (Windows) Installation Guide (10.7) | ArcGIS Enter... ), which suggests following the Desktop App to access the GeoEvent Manager. When I do this I get a "404.0 - Not Found" response. Presumably, if I can access the server my ports etc are set up correctly, and so I ask what is causing this issue, and most importantly how can I fix it?

Thanks, 

Ryan 

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4 Replies
jill_es
Esri Contributor

Is there any difference in behavior if you try navigating to Manager (https://gisserver.domain.com:6143/geoevent/manager/) instead of the accessing GeoEvent through the REST endpoint?

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RyanLloyd
New Contributor II

Hi Jill, 

Thanks for getting back to me on this. 

No, I get the same response whether I navigate to the Manager via https://gisserver.domain.com:6143/geoevent/manager/ or via the GeoEvent Manager shortcut (which dire...http://localhost:6180/geoevent/goto-manager).

I also get the same response via http://gisserver.domain.com:6180/geoevent/manager/ (and http://localhost:6180/geoevent/rest/). 

In place of "gisserver.domain.com", I am trying both localhost and localhost.localdomain. The pre-configured shortcut directs me to localhost, but I was unsure whether the domain needed specifying also. Is this something I should/have defined already?

Thanks, 

Ryan 

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jill_es
Esri Contributor

Considering this behavior occurs with both GeoEvent Manager and GeoEvent's REST endpoint, there could be a few reasons as to why GeoEvent is inaccessible (thus throwing that 404 error when being accessed).  With this in mind, I recommend creating a case with Technical Support; doing so would allow for somebody to look into the issue further and get the proper resources looped in.  

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OscarFigueroaOD
New Contributor II

Hi

Was a solution found to this?  I just had the same thing happen.  Both gateway and GeoEvent service are running.  Thanks 

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