The following must be resolved to run this setup program: ArcGIS Data Store 10.8.1 needs to be removed

[MarioBruschi]

Hello Community,

when I want to upgrade an ArcGIS Enterprise installation from version 10.8.1 to version 10.9.1, the following error occurs:

The following must be resolved to run this setup program: ArcGIS Data Store 10.8.1 needs to be removed

The versions of the apps is all the same and the last installation was also through the enterprise builder.

Does anyone have an idea, which settings to change, that the enterprise builder can install the update?

Installing manually is no option, because in my test envirinment the installation worked without problems. There I can't test the update anymore.

BR

Mario

[JakeSkinner]

Hi @MarioBruschi 

I've seen this error when an components were reinstalled individually in the past.  Unfortunately, you have to upgrade each application individually.

[MarioBruschi]

Hello Jake, thank you for your answer. But this is not the fact. I installed the previous version with the enterprise builder for the version 10.8.1. Ist there a possibility to tell the builder that everything is ok. Do you maybe know what logfile the builder checks before executing?

[HenryLindemann]

Hi @MarioBruschi,  I had the same problem the other day, but was jour data store working before the upgrade ? if yes,  then it is probably a broken registry key, you will have to go look for it in the register and delete it they are located here under regedit HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

If you have a look at you add remove programs and it is not there but it is in the register then that is definitely the case.

NB please make backups right click and export they key before deleting anything 

The key you are look for is {45E1C306-B1AB-4AE5-8435-818F0F9F8821} or ArcGIS datastore 10.8.1 just delete it as shown above.

Regards Henry

[MarioBruschi]

Hello Henry,

thank you for your reply. Unfortunately this didn't work. The uninstall features are all visible in the apps and features apps. But I think we're on the right way. There must be a reg key that prevents the proper execution of the enterprise builder. 

BR

Mario

[MarioBruschi]

Hello Henry,

I found out, that the registry entry in the

HKEY_CLASSES_ROOT\Installer\Products

and the node 

603C1E54BA1B5E....

blocks the execution of the enterprise builder.

There is a "PackageCode" in the reg. Ist this unique for the installation ore a common code?

BR

Mario

[HenryLindemann]

Hi Mario I am not sure, but usually the reg keys are the same for the version you would deploy, my guess is that something just went wrong on windows that prevented the removal of the key, the location where you found the broken key is interesting. 

But I am glad you where able to find the problem and get the system back up.

Kind Regards

Henry