Very long install time

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04-21-2020 07:17 AM
MikeHay
New Contributor II

Upgrading Enterprise from 10.6.1 to 10.8, the Upgrade Complete window has been spinning for 20 hours. Task Manager shows no CPU usage. Anyone else experience this? ESRI support says to let it continue running. 

Developer Tools shows net::ERR_CERT_COMMON_NAME_INVALID being thrown every couple minutes.

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JonathanQuinn
Esri Frequent Contributor

After 20 hours, it has 100% either succeeded or failed, but the browser may have "lost track" of the request. Open a new tab and navigate to the Portal Administrator Directory. If you see a sign in page, the upgrade completed. you can sign in and if you see a Populate License dialog, that's even further confirmation it completed. You can open a new tab to the home app which will guide you through the rest of the upgrade.

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JonathanQuinn
Esri Frequent Contributor

After 20 hours, it has 100% either succeeded or failed, but the browser may have "lost track" of the request. Open a new tab and navigate to the Portal Administrator Directory. If you see a sign in page, the upgrade completed. you can sign in and if you see a Populate License dialog, that's even further confirmation it completed. You can open a new tab to the home app which will guide you through the rest of the upgrade.

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MikeHay
New Contributor II

Thanks Jonathan. That was it. As soon as I opened another browser tab and went to ..\portaladmin the Upgrade Complete window disappeared.

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