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Unable to Connect to Imagery ArcGIS Online

04-20-2019 01:31 PM
New Contributor


I am attempting to add an ArcGIS Server connection using ArcGIS Services with this server URL

This has worked in the past, however, today I receive this error message:

"We were unable to connect to:

Error: Internal server error (status code 500)."

Could someone please help me with this? I need to access this for a college assignment.

Thank you,


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2 Replies
MVP Esteemed Contributor

You might be facing the issue due to ArcGIS Online's implementation of TLS 1.2 (implemented on April 16, 2019; 9:00 pm PDT).

Check the steps in the following link.

Important Updates for the ArcGIS Platform and Transport Layer Security (TLS) Protocol Support

Esri Software Products Affected by TLS 1.2 Implementation

Flowchart of affected products and recommended actions

Think Location
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Esri Regular Contributor doesn't seem to exist any more. Is there a specific layer you're looking for? You may be able to find it on

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