Sharing 3D Tile Cache Data Store: Problem Submitting tile caching job

[CW-GIS]

Setup a Tile Cache Data Store through Azure Cloudbuilder. Installation succeeded with no errors.

When trying to share a 3D layer from ArcGIS Pro, I get the following error: Problem Submitting tile caching job

On the log the last lines are:

• Status: InProgress StatusMessage: Initializing scene caching process on the server
• Status: Failed StatusMessage: Problem submitting tile caching job

[MatthewThomas2]

Hi Jeff, try logging into ArcGIS Server Manager and under Services > System, try restarting the CachingTools service and the PublishingTools service. If that doesn't fix it, try logging into the ArcGIS Server Admin endpoint, and go to Services > System, and open each of these 4 services and restart them all: CachingTools, CachingToolsEx, PublishingTools, PublishingToolsEx. Then try publishing again.

[CW-GIS]

I didn't see CachingToolsEx or PublishingToolsEx, but I saw CachingTools10x & PublishingTools10x (picture attached). I restarted all the services and tried it again and got the following error:

------

Error - ERROR 160213: A networking error occurred.
Error - Failed to execute (Manage Scene Cache).
Informative - Failed at Monday, August 1, 2022 10:21:25 AM (Elapsed Time: 12.35 seconds)
Error - Failed.

[MatthewThomas2]

Jeff, what version of ArcGIS Enterprise and ArcGIS Pro are you using?

[CW-GIS]

Enterprise is 10.9.1 & Pro is 2.9.0

I did see the Feature Layer & Scene Layer were uploaded, but when I try to add it to a scene it says:

"Scene service is missing root node."

[CW-GIS]

Hey Matthew,

Just curious if you had any ideas about how to solve this? We still haven't figured it out

[CW-GIS]

Solution: We needed to open up inbound ports 29080 & 29081 on the tile cache machine. 

[ALESSANDRASPREAFICO]

Hi all,

I have a similar problem.

When I share a web layer on ArcGIS Enterprise I get the error message Problem Submitting tile caching job

I checked and I already have the ports 29080 & 29081 open.

I restarted the CachingTools service and the PublishingTools service from ArcGIS Server Manager.

Theis didn't solve the issue.

I checked on ArcGIS Server Administrator and in the list I don't see any CachingToolsEx & PublishingToolsEx nor CachingTools10x & PublishingTools10x.

Attched there's my list

Do you have any ideas about what's wrong?

Thank you!

[CW-GIS]

I still have the issue when trying to share 3D content greater than ~50MB (if I remember right).

I had a ticket in with esri like a year ago, but they just kept asking me to do basic stuff like clear my browser cache, nothing ever got solved.

[ALESSANDRASPREAFICO]

Hi,

I solved the issue I had when sharing as web layer.

I had to change the URL of the server, I federated the server with a wrong URL.

I missed to install the datastore for tile cache, so I did it.

Plus I substituted the self-signed SSL certificate with a CA SSL certificate. I had to change it in many places: IIS, datastore, portal and server.

I hope this can help, but not sure.

I believe (but not sure) that your error is due to something different.