Setting Sharing in Manager created duplicate Portal Items
I have a reproducible scenario that is causing duplicate Portal items to be created for services published to a Federated ArcGIS server. All software is running version 10.5 and the ArcGIS Server site is a multi-machine site with two machines. The ArcGIS Server config-store and directories are on a network drive references by a UNC path. The ArcGIS Server processes both run under the same domain account and I have verified that the file system permissions on the network storage are appropriate.
Here are the steps taken along with a description of the intermediate errors and effects:
- Publish a new service with Map and Feature services enabled. The data is backed by an Enterprise Geodatabase properly registered as a Database Data Store in ArcGIS Server. The publishing process has been giving intermittent failures stating that an intermediate folder cannot be deleted from the config-store.
- After starting the service manually, it appears to the running normally.
- The Map Service and Feature Service appear as Portal Items under the named user credentials that were used to publish the services, as expected. The Item IDs are
- Map Service: 0c77d43a865246e0b4d049284a373e87
- Feature Service: e20bb117f0a54d64b924b878a0f5c7a2
- These items have been placed in a folder named 'Services'
- Next, I share the two items with my Organization via the Portal Share dialog
- Now is where we begin to see errors. If I go back to the ArcGIS Server Manager appliction and open up the Sharing dialog in the Manage Services page, the sharing that I set in Portal does not show up.
Further, if I capture the REST response from Manager to Portal for the URL
https://portal.mydomain.org:7443/arcgis/sharing/rest/content/users/username@DOMAIN/items/0c77d43a865...
I see a JSON response of
{"error":{"code":400,"messageCode":"CONT_0005","message":"Item does not exist in this folder.","details":[]}}
- Clearly there is a problem at this point. But, if I continue and try to set the sharing in Manager to share the services with my Organizations, I end up with three new items in Portal and the original service Items remain in Portal as well.
- The report endpoint in Manager not identified these two new items as the Portal items associated with the service. Also, changing the sharing in Portal is properly reflected in Manager.
The biggest issue I have at the moment is that there is a lot of content that needs to be repairs because the original service items no longer map to the portal Items that ArcGIS Server believes represent the services, so users get errors trying to add these old items to their Web Maps.
This issue just started happening in the past week, so I am assuming some sort of corruption or misconfiguration was introduced. Restarting the ArcGIS Server services and the Portal service has had no effect. Absent any advice from this forum, my next attempt to resolve the issue is to remove each ArcGIS Server from the Site and then re-add it, hoping that will reinitialize whatever if causing the issue.
I have seen other reports of CONT_0005 error, but they all seemed to be related to republishing service via ArcPy without setting the sddraft to Replacement mode.
Any and all advice is appreciated.
UPDATE
It appears that this issue I've run into is documented as a series of BUGs in 10.5 that were fixed in 10.5.1. Other than keeping Portal Service Items out of Portal folders in the short-term, upgrading appears to be the correct fix.
