Print not working in Chrome

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03-22-2021 09:19 PM
MarcoPoetsch
Occasional Contributor

Hi there,

I experience some issues when I try to print from a web application using Google Chrome.
This happens only when the web app includes secured map services. If all secured map services are turned off (in the layer list), printing is not an issue.

Firefox on the other hand is working fine, also if the map includes secured services...

printing.png

 

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MarcoPoetsch
Occasional Contributor

It might sounds odd, but what worked for me was clearing the cache of Chrome.
It sounds odd because I even got the error message in the ArcGIS Server log file.

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10 Replies
JonEmch
Esri Regular Contributor

Hello there Marco,

    Thank you for your post. There are many factors that could affect why the print service is failing. I would suggest that you start by taking a look at the logs of the ArcGIS Server where the secured service is present and see if anything there stands out. Moving further, I would also ask that you provide me with the version number of the ArcGIS Enterprise deployment. Lastly, I would highly recommend you log a support case, our folks there would have the tooling and expertise necessary to troubleshoot this further.

Keep on keeping on!
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MarcoPoetsch
Occasional Contributor

Thanks @JonEmch 

The log file gives me the same error message, and nothing stands out:

Error executing tool. Export Web Map :
Failed to create layer from service at https://.../MapServer.
Failed to create layer from service at https://.../MapServer.
Failed to create layer from service at https://.../MapServer.
Failed to create layer from service at https://.../MapServer.
Failed to execute (Export Web Map). Failed to execute (Export Web Map).

We are running 10.6.1 at the moment with the latest security patches on the server.

I'll open a support case again, and will keep you updated here.

Cheers,
Marco

JonEmch
Esri Regular Contributor

Feel free to DM me the case number and I will keep an eye on it in our CRM.

Keep on keeping on!
MarcoPoetsch
Occasional Contributor

Thanks @JonEmch , but for some reason its working again.
We haven't changed anything as far as I know, but after over two month its suddenly working. Maybe it was kind a firewall setting or something else our IT department did... I'll investigate and let you.

 

JonEmch
Esri Regular Contributor

Excellent, please let me know what your investigations reveal. I am interested in knowing the root cause here.

Keep on keeping on!
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nacelle_pylon
New Contributor

I am having the exact same issue. Has there been a resolution to this? I am currently on enterprise 10.8.1

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nacelle_pylon
New Contributor

here is a screenshot from one of my federated servers printing.jpg

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nacelle_pylon
New Contributor

Also just to add to this if I go to those layers and set the sharing to public and print the layers will work. If I set it back to organization sharing everything will work temporarily. Is it a certificate issue? Or some issue pulling data? I am not sure but it seems to affect chrome and possibly firefox. 

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MarcoPoetsch
Occasional Contributor

It might sounds odd, but what worked for me was clearing the cache of Chrome.
It sounds odd because I even got the error message in the ArcGIS Server log file.

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