Portal 10.7.1 does not respond after patch installing

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04-08-2022 01:25 PM
DamianoMontrasio
New Contributor III

Hi,

after patching installation with dedicated utility

DamianoMontrasio_3-1649448569255.png

 

and after a serveral restart, portal does not respond.

This is what i see in my browser (cache cleaned)

DamianoMontrasio_0-1649448104991.png

rest respond

DamianoMontrasio_1-1649448213188.png

but when i navigate in a service...

DamianoMontrasio_2-1649448283669.png

This is a single machine deployment and I never seen this type of error

Have you any suggestion?

It's a problem similar to this: https://community.esri.com/t5/arcgis-enterprise-portal-questions/portal-10-3-configuration-settings/... 

Please help!

Thanks in advance.

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3 Replies
DamianoMontrasio
New Contributor III

I would add that the REST ADMIN API is unreachable, due to the inability to authenticate.


Is there any way to perform unfederate without going through the API?
It would allow me to restore the functionality of the arcgis server services while waiting for the Portal issue to be resolved.

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DamianoMontrasio
New Contributor III

Hi all,

temporarily I restored the arcgis server services changing the "Authentication Tier" parameter as described here: https://community.esri.com/t5/arcgis-enterprise-questions/unfederate-server-without-portal/m-p/61587... .

But Portal is out of service.
I was considering 2 ways: reinstall Portal 10.7.1 or upgrade Portal and server to 10.8.1.
Is there any way to reinstall portal and reuse content from a bacup folder?

thanks.

 

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DamianoMontrasio
New Contributor III

Any suggestion?

A big thank.

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