patchnotification utility doesn't work since a few weeks

[dstrigl]

Dear ESRI community,

we have the problem that the patchnotification utility doesn't work since a few weeks.

It can't find any patches and what's even more confusing: It doesn't recognize any installed components, although we have running ArcGIS Enterprise 11.1 with Portal for ArcGIS, ArcGIS Data Store and ArcGIS Server which all runs fine:

Under Windows Programs and Features we see the installed patches (that are missing in the patchnotification tool):

Regards,

Daniel.

[Scott_Tansley]

I once saw this when the IT department changed the forward proxy settings.  At one client they introduced a forward proxy and it was necessary to configure the patch notification tool to negotiate the proxy.  The other side moved from a blacklist on their proxy to a whitelist. But didn’t add the rules for the proxy.   Might be a good start point as the tool is normally pretty robust. 

[dstrigl]

Hi @Scott_Tansley,

thanks for your response, but nothing changed at the proxy side and loading the patches.json using curl works!

curl --proxy "..." https://downloads.esri.com/patch_notification/patches.json

Regards,
Daniel.

[JonSwoveland]

Hi, just curious if you ever resolved this, and if so, how?

[dstrigl · Accepted solution]

Hi @JonSwoveland,

the problem were some corrupted ESRI registry entries in Windows.

We just repaired it by comparing it with the setup on another machine.

Regards,

Daniel.

[JonSwoveland]

Hi Daniel, sorry for the delayed response.  Thank you for sharing that.  It was the same in our case.