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patchnotification utility doesn't work since a few weeks

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04-16-2024 07:53 AM
dstrigl
New Contributor III

Dear ESRI community,

we have the problem that the patchnotification utility doesn't work since a few weeks.

It can't find any patches and what's even more confusing: It doesn't recognize any installed components, although we have running ArcGIS Enterprise 11.1 with Portal for ArcGIS, ArcGIS Data Store and ArcGIS Server which all runs fine:

dstrigl_0-1713278842628.png

Under Windows Programs and Features we see the installed patches (that are missing in the patchnotification tool):

dstrigl_1-1713278905506.png

Regards,

Daniel.

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2 Replies
Scott_Tansley
MVP Regular Contributor

I once saw this when the IT department changed the forward proxy settings.  At one client they introduced a forward proxy and it was necessary to configure the patch notification tool to negotiate the proxy.  The other side moved from a blacklist on their proxy to a whitelist. But didn’t add the rules for the proxy.   Might be a good start point as the tool is normally pretty robust. 

Scott Tansley
https://www.linkedin.com/in/scotttansley/
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dstrigl
New Contributor III

Hi @Scott_Tansley,

thanks for your response, but nothing changed at the proxy side and loading the patches.json using curl works!

curl --proxy "..." https://downloads.esri.com/patch_notification/patches.json

Regards,
Daniel.

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