java processes not running in 10.1 and 10.1 SP1

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04-02-2013 11:15 PM
ChristopherMugdan
New Contributor III
We recently moved premises and moved our network to a new IP address running 10.1. When I re-started the machine the service were not running, but I could get to the manager. When I re-started ArcGIS Server, I could no longer gain access to the manager or services.

I uninstalled 10.1 and installed 10. SP1 from scratch. I did keep my \arcgisserver directory from when the machine had a different IP address (but the same name) though.

When I start the ArcGIS Server, the two java processes do not start, but the ArcGIS Server process starts. I cannot find any logs that tell me what the problem is.

Chris Mugdan
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12 Replies
LorenCress
Esri Contributor
I had the same issue when upgrading.  I also tried uninstalling and reinstalling, with no joy.  What I eventually discovered was that the log (C:\Program Files\ArcGIS\Server\framework\etc\service\logs\service.log) was saying (upon startup):

Found flag file C:\Program Files\ArcGIS\Server\framework\etc\upgrade.txt. Starting in upgrade mode.


So I renamed that file to upgrade.txt.old, restarted ArcGIS Server, and voila! Manager and admin page suddenly worked.  Problem solved.

I don't know why it wasn't starting, but that at least got me to a fresh, functional installation.
TerryGiles
Occasional Contributor III

Thank you Loren, I just hit this today & same as you uninstall/reinstall did not work.  Renamed the upgrade.txt file restarted ArcGIS Server service and back in business!

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MatthewLofgren
Occasional Contributor

Holy cow... I've been pulling my hair out all day. Repairing, uninstalling, reinstalling... ahhh

I'm on 10.4.1 and the text file was called ArcGISServerUG.txt

I renamed that and restarted the service and now it works.. THANK YOU!!!