installing Web Adaptor IIS SP1

[TimHayes]

We already are running ArcGIS Server 10.1. Just installed SP1. I have map services running in a virtual directory in inetpub wwwroot on our machine's c drive.

However, after I upgraded to IIS SP1 I get the following error after I complete the Config:

Application Error

Failed to get administrator token from the GIS server. Please verify that the GIS Server URL specified can be accessed successfully


I can no longer access ArcGIS Server Manager. I am the ArcGIS Server Administrator and Machine Administrator. All was good before I installed IIS SP1.

Any ideas on what could be wrong?

[TimHayes]

If using http://localhost/arcgis/webadaptor try the FQDN instead. For example: http://bubba.bubba.com/arcgis/webadaptor

There are different ways, try netstat -an | find "6080" or telnet

telnet [domainname or ip] [port]

I tried FQDN and got this message:

Application Error

Could not find any recognizable digits.

[BubbaHey]

You didn't say if using SSL. IF so, look at that article I sent.

Also there are issues after upgrading to SP1

Try the following:

Stop ArcGIS Server service

Go to C:\Program Files\ArcGIS\Server\framework\etc\upgrade.txt 
Delete this file (upgrade.txt) if it exists.

Start ArcGIS Server service

[BubbaHey]

For the "Could not find any recognizable digits." error what has worked for me before is a repair of web adaptor. go to control panel, programs, uninstall, uninstall web adaptor SP1, then choose Repair option. If that doesn't help, try an uninstall. Check that the arcgis (or whatever folder you called it) is removed, if not, delete, then re-install SP1 for Web Adaptor

[TimHayes]

You didn't say if using SSL. IF so, look at that article I sent.

Also there are issues after upgrading to SP1

Try the following:

Stop ArcGIS Server service

Go to C:\Program Files\ArcGIS\Server\framework\etc\upgrade.txt 
Delete this file (upgrade.txt) if it exists.

Start ArcGIS Server service

upgrade.txt does not exist.

I cannot enable SSL because I cannot gain access to:
http://gisserver:6080/arcgis/admin

After I type this, using my GIS Server's Machine name for gisserver I get the message: Internet Explorer cannot display the webpage, Diagnose Connection Problems.

[TimHayes]

For the "Could not find any recognizable digits." error what has worked for me before is a repair of web adaptor. go to control panel, programs, uninstall, uninstall web adaptor SP1, then choose Repair option. If that doesn't help, try an uninstall. Check that the arcgis (or whatever folder you called it) is removed, if not, delete, then re-install SP1 for Web Adaptor

Tried all that, same results. No change.

I never had any problems until I installed SP1.

[BubbaHey]

Using SSL?  If not using SSL, go to IIS Manager, click Default Web Site, under Actions, click Bindings. If https on port 443 is present, remove it.




Also check that the IIS Admin Service is started Are you able to get to the web adaptor configuration page at all?

If so, select " Enable administrative access to your site through the Web Adaptor"

[BubbaHey]

Also, go to Start, Programs, ArcGIS, ArcGIS 10.1 for Server, run Configure ArcGIS Server Account. Don't laugh, like the old Post Installs this little wizard can solve a lot of problems, because it re-writes permissions.

[TimHayes]

Using SSL?  If not using SSL, go to IIS Manager, click Default Web Site, under Actions, click Bindings. If https on port 443 is present, remove it.




Also check that the IIS Admin Service is started Are you able to get to the web adaptor configuration page at all?

If so, select " Enable administrative access to your site through the Web Adaptor"

The problem is fixed. I called ESRI Tech Support, they had me rename my arcgisserver folder and create a new arcgisserver folder and copy the services from the old folder to the new. Plus some other stuff they did. I cannot remember exactly. If I do I will post it here. All is good now.


thanks for the help, bubba. It actually did help some.

[BubbaHey]

One more thing, I've seen this after SP1 - clear the browser cache and try a different browser. Trust me, I've been in the battlefield on these issues. 🙂

[BubbaHey]

Cool! That was going to be my next suggestion. 🙂 Nice.