Fail to publish webtool print function to Enterprise with ArcGIS Pro

[QiranLiang]

I was trying to publish a Services for printing with ArcGIS pro follow by this article:Tutorial: Publishing additional services for printing. Although the webtool was successfully published and appears in the Server Manager and the portal. Every time I try to run it it all return a error. I try to click on the error, but nothing shows up. I already have Arcgis data store up and running, and was able to publish and run other geoprocessing tool such as buffer. 

[RandallWilliams]

You should be able to capture the network traffic with the F12 browser debugger. You can track down the request to the GIS Server to which the print tool was published. I'd expect there's an error there. If you can provide the error or request at the network level, it would be helpful to diagnose this issue.

[TanuHoque]

In addition to what Randall suggested, pls check Server log, that should help diagnose too.

[QiranLiang]

could you please tell me how to check that? I'm not familiar with server, and I have to contact IT to do it. it's there any special log I should look for?

[RandallWilliams]

You can check the GIS Server logs via ArcGIS Server manager.

http://enterprise.arcgis.com/en/server/10.3/administer/linux/work-with-server-logs.htm#GUID-4163D02F...

[QiranLiang]

I thinks those are the logs for this error

[QiranLiang]

I just attached the error report.

[QiranLiang]

the only error I got is {"error":{"code":500,"message":"Error performing execute operation","details":[]}}

sometimes there also an error code 400. 

[TanuHoque]

Looks like there is a process crash.

could you pls try with a very simple webmap containing just basemap layer (no additional operation layer or graphics etc.)?

[QiranLiang]

Nope, it's still the same error.