We are seeing this error in our DR Tool backup log.
2019-06-11 20:30:35 ERROR [pool-2-thread-1] com.esri.arcgis.webgis.component.Portal - {"error":{"code":500,"details":null,"message":"Failed to export site. Export of the Portal repository failed. D:\\arcgisportal\\content\\items\\0b2ddccc355247f09bdac514024e9244"}}
The Portal \Content\items folder is indeed missing this folder.
I manually created a folder with the referenced GUID and the Site Export succeeds.
Will we have a problem if we ever try to restore from this site export? Does it make sense that a single missing item folder would break the export?
The Export Site succeeded and the DR Tool also completed. Don't know if a Restore from that DR backup would work but will assume that it would, for now.
This is a bug, I don't think it's been logged yet though. Your workaround is valid and shouldn't cause any issues.
Thank you Jonathan. That's good to know.
Jonathon, I have the same issue, however the folder it says doesn't exist, does.
C:\\arcgisportal\\content\\items\\eddcd6033d4747e9b302183985f1121a is not the sub directory of the directory C:\\\\arcgisportal\\content"}Has the bug been logged? any workaround when the file actually exists or am I not looking in the right directory?
Double check the content path within Portaladmin. Is it set to C:\\arcgisportal\\content, or C:\\\arcgisportal\content? It should only have two slashes in between each folder level.
Edit the content directory to remove the doubled up slashes in the connection string. It should just be C:\\arcgisportal\\content and try again.
That fixed my issue perfectly. Thank you.
Hi, I'm getting the same error with webgisdr. The item does exist but fails to find it. In my case the content directory is on a shared location. How many '\\\\' should it have?
Failed to back up the Portal for ArcGIS:
Url: https://my.portal.url/portal.
{"error":{"code":500,"details":null,"message":"Failed to export site. Export of the Portal repository failed. java.lang.Exception: Source file does not exist or is not a file. File path = \\\\my.share.directory\\fileshare01\\arcgisportal\\content\\items\\1df24126fb13421597ae69739bda14f2\\esriinfo\\thumbnail\\ago_downloaded.png"}}
This is how the content directory is specified on the portaladmin:
{"provider":"FileSystem","connectionString":"\\\\my.share.directory\\fileshare01\\arcgisportal\\content","type":"fileStore"}