Error while creating a New Investigation graph - ArcGIS Knowledge Server 10.9.1

[MehdiPira1]

Hi All and @AdamMartin

I was wondering if anyone has encountered the following issue:

in ArcGIS Pro (2.9.3) while creating a New Investigation Graph for ArcGIS Knowledge Server 10.9.1.

All certificates and licenses validate successfully but when I want to create a New Investigation Graph I get this error despite the blank graph item is created in Portal content after running the tool in my client's environment and the logs don’t show anything helpful.

I've also tested creating the new investigation in ArcGIS Pro 3.0.2 in my laptop to my client's portal environment, it creates a different error:

Any advice/help is appreciated.

Thank you.

[LeenaAbdulqader]

Hello,

Are you using HTTPS for your ArcGIS Enterprise implementation? If so, do you get any certificate errors when you access Portal Administrator in your web browser, either via web adaptor (e.g. https://server.domain.com/portal/portaladmin) or direct access via port 7443 (e.g. https://server.domain.com:7443/arcgis/portaladmin)?

I would also recommend trying to run Fiddler when creating the graph in Pro to see where the request is going. If the domain of any accessed URLs does not match your certificate, that may explain the error.

Best,

[xingchenc]

Hi Mehdi,

To solve the "certificate verify failed" error you can download your self-signed certificate and installed on your local machine (the same machine that has ArcGIS Pro installed). When installing, be sure to import the certificate to the "Trusted Root Certification Authorities" category. This should make the error message disappear.