Error upgrading 10.9.1 to 11.0

[Laura]

Hello, I have a few cases open with Esri at the moment, but have not found a resolution for my problem.

Once I reach the point where I insert the file it begins upgrading and immediately errors out on the upgrade database portion. I have restarted Portal components and restarted my machine, nothing seems to work. I upgraded to 10.9.1 earlier this year without any issues.

[Ann-MarieFalkowski1]

Hello, 

We ran into this exact issue when upgrading from 10.9.1 to 11.1. For us, it was a permissions issue. The ArcGIS Server account did not have explicit permissions on the arcgisserver folder on one of the federated servers. I granted the ArcGIS Server account full control to the folder and was able to complete the upgrade. I would check the following folders: 

• ArcGIS Server
• Check <installation_drive>:\arcgisserver
• Check <installation_drive>:\Program Files\ArcGIS
• Check <installation_drive>:\Python 27
• Portal for ArcGIS 
• Check <installation_drive>:\arcgisportal 
• Check <installation_drive>:\Program Files\ArcGIS
• ArcGIS Data Store 
• Check <installation_drive>:\arcgisdatastore
• Check <installation_drive>:\Program Files\ArcGIS

[Laura]

Thanks,

My permissions were all fine though. 

[Joshua-Young · Accepted solution]

Somewhere there should be an upgrade log file on portal server that has a more detailed message of what failed. I wish I could tell you where it is exactly but it has been several years since I got that error during an upgrade. It might actually be recorded in the standard portal log file (Drive:\arcgisportal\logs\servername\portal) or that log might point you to the log file I am thinking about.

That is how I found out at an item somehow got on the data migration list twice and that was causing the upgrade database to fail for me.