Enterprise Server Upgrade: Error 1310

[dsinha]

Hello everyone,

We are upgrading our Enterprise installation from 11.2 to 11.4. It is a single-machine install and we are upgrading each component individually.

The portal upgrade completes without any problem. But when we run the server executable, it keeps getting stuck and up pops an error message saying that it cannot write to a file in the Config.Msi folder (see screenshot below).

Needless to say, we are doing this upgrade with full admin privileges on the server machine. We cannot see/find the Config.Msi folder and thus cannot change any read/write permissions for it. We have talked with Esri tech support, but they say that it is a Windows issue. 

We are really stuck, having tried to run the upgrade three times in three days, only to get stuck at the same step every time.

I am hoping someone here has run into a similar issue and would have some suggestions for us.

Thanks in advance for your help!

Deb

[RyanUthoff]

No guarantees it will work, but hopefully it'll at least get you into that folder and set the permissions appropriately. If that fixes it, then great. If not, then at least you can rule that out. I'm wondering if that .rbf file already exists, and that the installer just can't overwrite it or something. I'm not sure though, just a thought.

[dsinha]

We tried your suggested solution. We still cannot see the Config.Msi folder but the command did process a bunch of RBF files, EXCEPT the one that is showing up in the error message (see attached screenshot). In fact, the processing stops just before the RBF file in the error message. Very confusing!

We have asked Esri tech support to escalate our case.

Thanks for your help.

[RyanUthoff]

Dang, sorry that didn't work. I think that issue is beyond what I know to be able to help with. I hope that Esri support will be able to figure it out!