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Cached map service disappears in Web Applicaion at large scales

03-19-2020 08:52 AM
Occasional Contributor

We have a map service of wildlife occurrences (points, lines and polygons) that is cached down to 1:9,000 and there are no scale dependencies on the data in ArcMap.  When I view the map service in ArcMap or ArcGIS JavaScript I can zoom way in which at the largest of scales results in blurry symbology, however, in web app builder the symbology just disappears.  In fact, it disappears way before that in the Web App built in Web App Builder.  Any ideas why?

Also, when using the cached map service, is that a way to make it draw up the real data once zooming in beyond the last cache?

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