ArcGIS Server Upgrade Problem

[BenClark]

Hi all,

I'm going through the process of upgrading our test environment from 10.9.1 to 11.3 and have run into an issue with the Server component. Initial installation goes fine, as does authorization, etc., but once the install steps wrap up and the web browser opens, the final Server configuration page doesn't load (see the attached image). I've tried running the installation a few times, but I keep getting hung up at this stage. For additional context the Portal upgrade went off without a hitch. I've also made sure that the Windows service for ArcGIS Server is up and running. Anyone have any other ideas?

Thank you,

Ben

[George_Thompson]

Have you tried clearing your browser cache and tried?

Can you put the full name of the machine instead of "localhost"?

[BenClark]

Good morning George,

Yeah, tried that too; no dice. 😞

Edit: Tried using a different browser too, to now avail.

[RyanUthoff]

Anything in the ArcGIS Server logs? Since you can't access Server Manager, you'd have to access the logs directly here: c:\arcgisserver\logs

Also it might be worth checking out Event Viewer. That's how I found out that our firewall was blocking ArcGIS Monitor.

[BenClark]

Interesting question, Ryan. I looked in Event Viewer and did find something going on with ArcGIS Server under the Security logs. Did your issues resemble the attached image?

[CodyPatterson]

Hey @BenClark 

Interjecting here since I've seen this same issue, I would test with the firewall temporarily disabled, I had found that my firewall had a port that flipped in the time during the update, when correcting it everything worked out, but I didn't know until I temporarily disabled my FW.

Cody

[RyanUthoff]

That's a different error than the one I had (maybe because we were using something other than Windows Firewall). But that sounds exactly like what could be causing the issue. It's saying Windows Firewall blocked the ArcGIS Server exe, which explains why you're getting a refused connection error in the web browser.

I'm not 100% sure on how to modify the Windows firewall to whitelist it, but that's something I'd look into.

[NicolasGIS]

Hi,

Faced the same issue described here:

https://community.esri.com/t5/arcgis-enterprise-questions/can-t-install-arcgis-server-11-3-and-arcgi...

Could you please check if you have anything interesting the installation log:
"C:\Program Files\Arcgis\Server\framework\support" ?

If you see a Java error that looks like mine, CPU might be the issue.

But of course I did not have firewall issues in the event viewer. So it's unlikely you are facing the same issue but mentionning here just in case as the symptom is the same (ie: "Connexion refused" after successfull installation.)

[ArchitSrivastava]

Hello @BenClark ,

A good place to start to fix this would be add windows firewall exceptions for the following exes and ports :

Adding an exception : https://youtu.be/2AcqibSJ8ng?si=etakPzh0vcmh9p93&t=47 

Programs:

• %ProgramFiles%\ArcGIS\Server\framework\etc\service\bin\ArcGISServer.exe
• %ProgramFiles%\ArcGIS\Server\framework\runtime\ArcGIS\bin\ArcSOC.exe
• %ProgramFiles%\ArcGIS\Server\framework\runtime\jre\bin\rmid.exe
• %ProgramFiles%\ArcGIS\Server\framework\runtime\jre\bin\javaw.exe

Ports :

• https://enterprise.arcgis.com/en/server/latest/install/windows/ports-used-by-arcgis-server.htm 

Directories:

• \arcgisserver\directories\arcgiscache\
• \arcgisserver\directories\arcgisjobs\
• \arcgisserver\directories\arcgisoutput\
• \arcgisserver\directories\arcgissystem \
• \arcgisserver\config-store\

A documentation which helps me a lot in these scenarios is "ArcGIS Antivirus Guidance " (It's a bit old but the logic remains the same)

Hope it helps!

[vipulsoni]

Hi ,

I would suggest you to check the logs at - C:\Program Files\ArcGIS\Server\framework\runtime\tomcat\logs.

There are cases were the internal signed ssl doesnt work with tomcat as intended and the web page for post upgrade doesnt load.