ArcGIS Server Manager | Service error

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15
03-01-2018 12:49 AM
RvBalimi
New Contributor II

Hi there,

Not able to 'create new Site'  on ArcGIS Server Manager after ArcGIS Server 10.6 , error attached 


The server was unable to access the URL 'https://hostname:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server.

 

My Env :  ArcGIS 10.6 on SUSE Linux, Server Installation successful. No firewall running on the server.

Any advice- Thank you 

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15 Replies
JayantaPoddar
MVP Esteemed Contributor
RvBalimi
New Contributor II

Hi Jayanta,

Thanks for your reply! I did check ports and config, We have no firewall installed on this server and all ports are open, I could telnet successfully. 

 

sghanaxx:~ # telnet sghanaxx.xxx.com 6443  (also 6080) 
Trying xx.xx.xx.48...
Connected to sghanaxx.xxx.com

https://sghanaxx.xxx.com:6443/arcgis/manager/    OK

https://sghanaxx.xxx.com:6443/arcgis/services  Error

https://sghanaxx.xxx.com:6443/arcgis/admin/  OK

 

Please look at the error log. It may give some visibility !!!

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RebeccaStrauch__GISP
MVP Esteemed Contributor

Sorry to just in here, but try

https//<machinename>:6443/arcgis/rest/services     or the same with   http and 6080

you are missing the "/rest/"  in the post above.  Might be a typo on the post, but just in case.  

Typically once you have the   xxx.com part, you drop the :6443 and :6080 part.  The arcgis mmay be different if you have a web adaptor setup.

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RvBalimi
New Contributor II

Hi Rebecca, 

No, rest included gives me message 'Invalid URL'

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DanielUrbach
Occasional Contributor II

Hello!

Can you confirm the following:

1) What version of SuSE are you using?

2) Can you confirm that the user you used to install ArcGIS Server has read/write access to /tmp and full permissions (at least 700) for the installation path of ArcGIS Server and the config-store/directory paths you mentioned

3) Is /hana/Esri mounted from NFS or is it a local disk?

-Danny

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JayantaPoddar
MVP Esteemed Contributor

Check if the services directory is disabled. Enable it if not enabled by default. Disable the Services Directory—ArcGIS Server Administration (Linux) | ArcGIS Enterprise 

Also ensure the ArcGIS account has Full privilege to config-store and Server Directories. 

What happens if you browse to https://sghanaxx.xxx.com:6443/arcgis/rest/services or http://sghanaxx.xxx.com:6080/arcgis/rest/services/external-link.jspa?url=https%3A%2F%2Fsghana25.sin.sap.corp%3A6443%2Farcgis%2Fservices



Think Location
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RvBalimi
New Contributor II

Hi Jayanth,

All I see in admin page is attached. 

yes,  granted full access to dir.

When ran ....6080/arcgis/rest/services/ URL is get below. 

Error: ArcGIS Server Site is not initialized.
Code: 500

Appreciate your help. 

JayantaPoddar
MVP Esteemed Contributor
yes,  granted full access to dir

If you have given full control to arcgis account for the config-store and Server Directories, restart the service of ArcGIS Server and try creating the site again. Are you still getting error while creating the site?



Think Location
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RvBalimi
New Contributor II

Yes Jayanta, 

/hana/Esri/arcgis/server/usr/directories
/hana/Esri/arcgis/server/usr/config-store

have full permission and restarted the server, but still see the error. 

"The server was unable to access the URL 'https://hostname:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server."

Can you have a look at this server log  6443.Error.rft attached in my previous reply, It says 

<Msg time="2018-03-02T11:31:51,812" type="INFO" code="9510" source="Soap" process="167998" thread="75" methodName="" machine="sghanaxx.xxx.com" user="" elapsed="">Failed to authenticate request.</Msg>


<Msg time="2018-03-02T11:31:51,816" type="INFO" code="9510" source="Soap" process="167998" thread="75" methodName="" machine="sghanaxx.xxx.com" user="" elapsed="">Failed to authenticate request.</Msg>


<Msg time="2018-03-02T11:31:51,818" type="WARNING" code="6740" source="Admin" process="167998" thread="48" methodName="" machine="sghanaxx.xxx.com" user="" elapsed="">The machine 'sghanaxx.xxx.com' was not reachable while performing this operation. The server machine will be notified of this change when it comes back online. If ArcGIS Server is going to continue to be unavailable, remove the machine from the site.</Msg>

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