ArcGIS Server 10.9.1 Backup - Export operation failed. null

[mgress12]

When attempting to backup an ArcGIS Server 10.9.1 site using the backup utility the following error is returned.

• Export operation failed. null

The same error is returned when attempting to export the site through ArcGIS Server Administrator.  

Setting logs to debug there is a java.lang.NullPointerException but I don't see anything else to help diagnose.

Does anyone have any suggestions to help troubleshoot?

[BillFox]

Hello mgress12,

do you see any more detail if you run the command directly in a dos window?

does it give an error about SSL?

does your ArcGIS Server have a CA-signed certificate? if not, try adding the --ignoressl switch to your backup command line.

[mgress12]

Thanks for the replay and suggestions!

No other details are provided through the command window.

I tried adding the --ignoressl parameter and get the same error.

[BillFox]

there's this old bug - listed as fixed with 10.8.1

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDExMzMzOQ==

[BillFox]

and this

https://support.esri.com/en/technical-article/000012918

[mgress12]

Thanks, I stumbled on those articles as well but no luck so far with the listed workarounds.

[BillFox]

is portal in your picture that you can verify webgisdr tool too?

[mgress12]

This one is a stand-alone server.

[Scott_Tansley]

What location are you trying to back up to?  Does the server service account have permissions to write to that location? 

[ChristopherPawlyszyn · Accepted solution]

Can you include the stack trace that's included with the NullPointerException at debug-level? If the exception is thrown during the copy method one way to determine what file is corrupted would be to use a tool like Process Monitor (on Windows) and filter to the config-store and directories location to see what file is accessed last when that error occurs.