ArcGIS Server 10.9.1 Backup - Export operation failed. null

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01-20-2023 07:06 AM
mgress12
Occasional Contributor

When attempting to backup an ArcGIS Server 10.9.1 site using the backup utility the following error is returned.

  • Export operation failed. null

The same error is returned when attempting to export the site through ArcGIS Server Administrator.  

Setting logs to debug there is a java.lang.NullPointerException but I don't see anything else to help diagnose.

Does anyone have any suggestions to help troubleshoot?

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1 Solution

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ChristopherPawlyszyn
Esri Contributor

Can you include the stack trace that's included with the NullPointerException at debug-level? If the exception is thrown during the copy method one way to determine what file is corrupted would be to use a tool like Process Monitor (on Windows) and filter to the config-store and directories location to see what file is accessed last when that error occurs.


-- Chris Pawlyszyn

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14 Replies
BillFox
MVP Frequent Contributor

Hello mgress12,

do you see any more detail if you run the command directly in a dos window?

does it give an error about SSL?

does your ArcGIS Server have a CA-signed certificate? if not, try adding the --ignoressl switch to your backup command line.

 

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mgress12
Occasional Contributor

Thanks for the replay and suggestions!

No other details are provided through the command window.

I tried adding the --ignoressl parameter and get the same error.

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BillFox
MVP Frequent Contributor

there's this old bug - listed as fixed with 10.8.1

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDExMzMzOQ==

 

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BillFox
MVP Frequent Contributor
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mgress12
Occasional Contributor

Thanks, I stumbled on those articles as well but no luck so far with the listed workarounds.

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BillFox
MVP Frequent Contributor

is portal in your picture that you can verify webgisdr tool too?

 

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mgress12
Occasional Contributor

This one is a stand-alone server.

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Scott_Tansley
MVP Regular Contributor

What location are you trying to back up to?  Does the server service account have permissions to write to that location? 

Scott Tansley
https://www.linkedin.com/in/scotttansley/
ChristopherPawlyszyn
Esri Contributor

Can you include the stack trace that's included with the NullPointerException at debug-level? If the exception is thrown during the copy method one way to determine what file is corrupted would be to use a tool like Process Monitor (on Windows) and filter to the config-store and directories location to see what file is accessed last when that error occurs.


-- Chris Pawlyszyn