arcgis online map viewer failed to create label v10.8.1 + v11

[hoogw]

Please see photo for details question and problem.

[ChristopherCounsell · Accepted solution]

In one of the .mxds you are using the Maplex labeling engine. Try changing it to on/off to match the one that works

https://desktop.arcgis.com/en/arcmap/latest/map/working-with-text/what-is-maplex-.htm

Would recommend hitting 'analzye' prior to publishing the service. Often picks up if there are any compatibility issues that may cause issue after publishing.

Please don't forget the kudos 🙂

[hoogw]

Yes, turn on Maplex solved my problem. 

see solution details

Why is Label Placement Menu Different with Additional Data Frame in ArcMap?

https://gis.stackexchange.com/questions/281630/why-is-label-placement-menu-different-with-additional... 

ArcGIS Online map viewer labeling not working

https://gis.stackexchange.com/questions/441002/arcgis-online-map-viewer-labeling-not-working/441015#... 

[hoogw]

Analyze does not identify the compatible issue !!!! Which it should.  Maybe is a bug need improvement.

ESRI never tell us that standard label engine will not compatible with arcgis online map viewer. You have to figure out on your own.

I have called esri customer service, they create a case with case number, however, they don't know what is wrong, don't know what to do, eventually they said they will escalate it to higher level team for further investigation.

[ChristopherCounsell]

I don't think there were direct compatibility issues. Sometimes what is configured in the desktop - e.g. fonts - aren't supported in the web service. The analysis button often picks them up and lets you know of the error or if it will be downgraded.

ArcGIS Pro is a much better experience sharing to the web. It's software designed for this. I would recommend you look to migrate to ArcGIS Pro.

Glad we were able to resolve it here.