ArcGIS Data Store stuck in configuration

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03-03-2022 10:49 PM
WongChunKang
New Contributor III

After installing ArcGIS Server and Portal for ArcGIS 10.9.1 on a single machine, the installation of ArcGIS Data Store (also on the same machine) is now stuck in the configuration page where it says "Please wait while the ArcGIS Data Store is configured...". I have been waiting for hours to no avail. The browser developer console also did not reflect any error. I have tried reinstalling ArcGIS Data Store and removed the old C:\arcgisdatastore folder but it did not work.

What can I do?

Update: If you encountered the same issue, first unfederate your server site from your portal first (removing-an-arcgis-server-site-from-your-portal), then try again. It worked for my case. 

1 Solution

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WongChunKang
New Contributor III

After hours of waiting, it displayed the message: "Could not connect to server on machine. ArcGIS Data Store or GIS Server on that machine may not be running or the machine is not reachable at this time.", despite the fact that the server was running perfectly and I could access the server manager site just fine.

But somehow the ArcGIS Data Store finally configured successfully after I unfederated the server site from the portal using Portal Administrative Directory. 

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12 Replies
Scott_Tansley
MVP Regular Contributor

I’ve seen this a couple of times where the browser gets stuck but the process completes.  Have you gone to server manager, sites, data stores to see if they’ve registered.  If they have then validate them.

Scott Tansley
https://www.linkedin.com/in/scotttansley/
WongChunKang
New Contributor III

Unfortunately no. When validating server sites on Portal, it said that "The federated server site does not have an ArcGIS Data Store registered...". When validating Data Stores on Server Manager, nothing appears in the list.

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Scott_Tansley
MVP Regular Contributor

Did the config get as far as letting you enter the server FQDN or fail before that?

Scott Tansley
https://www.linkedin.com/in/scotttansley/
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WongChunKang
New Contributor III

It was after entering the server FQDN, then it stuck here

WongChunKang_0-1646379029377.png

 

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Scott_Tansley
MVP Regular Contributor

The question may be dumb but need to be specific.  You used the FQDN of the server, no https:// and no port number?  we used to have to use :6443 but not now.

also how many CPUs and RAM???

Also. Have you tried configuring from the command line instead of the Browser:

https://enterprise.arcgis.com/en/portal/latest/administer/windows/create-data-store.htm 

 

Scott Tansley
https://www.linkedin.com/in/scotttansley/
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WongChunKang
New Contributor III

I tried both the original URL with port number and the web adapter URL. Both gave the same waiting result. 

Right now I am trying the command line tool for the installation. Will monitor the progress. 

 

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Scott_Tansley
MVP Regular Contributor

It’s definitey NOT the web adaptor address.  It needs to be the hostname of your machine and the domain.  E.g. host.int.acme.com. With no port number. 

Scott Tansley
https://www.linkedin.com/in/scotttansley/
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WongChunKang
New Contributor III

should I include https:// ?

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Scott_Tansley
MVP Regular Contributor

Nope :). Just the hostname and domain

Scott Tansley
https://www.linkedin.com/in/scotttansley/