AGOL Collaboration workspace not displaying in Portal Collaboration

09-22-2020 10:29 AM
New Contributor II

I have created a new workspace on AGOL but it does not show in Portal to join workspace. What troubleshooting scenarios should I attempt? I have created prior workspaces to Portal before.

AGOL workspaces:

Portal Workspaces:

All the workspaces were manually synced.

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1 Reply
by Anonymous User
Not applicable

Hi Christopher!

Sometimes workspaces can take a couple of minutes to register in the other environments. If you are still seeing this issue, can you navigate to the workspace in ArcGIS Online > click the cog > select edit workspace? On step 4 will be a list of guests, if you can confirm Enterprise is listed there. You can also click into the workspace and see the status of the guest.

Image of edit workspace in ArcGIS Online

One other angle is to navigate to the view guests tab, just to make sure the Enterprise environment is still listed there. If you select edit guest organization, you should be able to see the list of workspaces that guest is able to access.

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