webgisdr restore 500 error invalid user name or password

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05-19-2021 06:56 AM
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MatthewJWood
New Contributor II

Hi,

I'm trying to restore a 10.5.1 portal onto a new virtual machine with a fresh 10.5.1 install.

I have followed the instructions (hosts conf, new web adaptor etc) from this comprehensive guide here:

https://www.esri.com/arcgis-blog/products/arcgis-enterprise/administration/migrate-to-a-new-machine-...

 

I have used dr to export a full image but I encounter this error:

May 19, 2021 10:00:50 AM com.esri.arcgis.webgis.util.WebGISUtil getPortalMachines
FINER: {"machines":[{"role":"","adminURL":"https://[removed].net:7443/arcgis","machineName":"[removed].NET"}]}
May 19, 2021 10:00:51 AM com.esri.arcgis.webgis.product.Portal importSite
SEVERE: Failed to restore the Portal for ArcGIS.
Admin Url: https://[removed]/portal.
May 19, 2021 10:00:51 AM com.esri.arcgis.webgis.product.Portal importSite
SEVERE: {"error":{"code":500,"details":null,"message":"Failed to import site. The user name or password is incorrect"}}

I have tried:

Adding matching custom administrator accounts on both the source and destination portals

using the same username and password in the dr.properties file with encrypted set to false

using the encrypted version of the password in both the export dr.properties file and the import dr.properties file

checking the destination portal logs: where the same error is logged:

Failed to import site. The user name or password is incorrect</Msg>

Turning on the finest logging detail in the dr tool

 

I can't work out what I'm doing wrong and I can't find any additional logging to help diagnose the fault

 

Any ideas?

thanks

Matt 

 

 

 

 

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MatthewJWood
New Contributor II

I should have made clear - I'm encountering the error when I try and restore (--import) the full image I have made

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