WebGISDR full restore fails for ArcGIS Server | Import site failed with the following error. Invalid file path

[DanielMunioz]

Hello,

I'd appreciate any assistance in resolving the following issue:

I have a distributed environment deployment setup on a two machine version 10.6.1. After follow the recomedations of this blog https://www.esri.com/arcgis-blog/products/arcgis-enterprise/administration/migrate-to-a-new-machine-... all goes fine until try the restore.

The attempted full restore stars correctly, restores Data Store correctly but when try to restore Server throws the following error:

{"code":500,"messages":["Import site failed with the following error. Invalid file path '\\\\<server-name\\<shared-dir>\\WebGISSite1691208412471\\server\\nywdujqe4hq9a20m\\June-30-2023-6-26-11-PM-COT.agssite'."],"status":"error"}

 After that I review if there any error with the file or the unzipp process, all is ok, the file exist and is accesible in read/write mode.

What I did was block file to be deleted in order to can get the entire picture. Finaly I don´t know why the tool can't recognice the file path if they are identical.

Regards,

Daniel

[JakeSkinner]

@DanielMunioz,

Are there any additional errors reported in the webgisdr.log located at C:\Program Files\ArcGIS\Portal\tools\webgisdr?

[DanielMunioz]

@JakeSkinner no more errors. It is the only one, before the process stops. 

[JakeSkinner]

Check to make sure the service account running the Portal service, and the user account running the webgisdr utility both have Full Control of the directory.

[DanielMunioz]

@JakeSkinnerI checked and as you said both users have full control and they had it, however I changed the user that launch the portal service to the same that I'm using to execute webgisdr, the result was the same:

2023-08-08 08:00:41 INFO [main] com.esri.arcgis.webgis.client.WebGISDR - Starting the WebGIS DR utility.
2023-08-08 08:00:43 INFO [main] com.esri.arcgis.webgis.storageservice.file.FileStorageService - Initializing File Storage Service with Base Directory: \\<server-name>\extract
2023-08-08 08:00:49 INFO [main] com.esri.arcgis.webgis.storageservice.file.FileStorageService - Unzipping the backup file:
\\<server-name>\extract\June-30-2023-7-09-03-PM-COT-FULL.webgissite
2023-08-08 08:02:50 INFO [main] com.esri.arcgis.webgis.util.WebGISUtil - The backup file has been unzipped in 00hr:02min:01sec.
2023-08-08 08:02:50 INFO [main] com.esri.arcgis.webgis.service.impl.WebGISDRFrontController - The backup file was created at June 30, 2023 7:09:03 PM COT.
2023-08-08 08:14:50 INFO [main] com.esri.arcgis.webgis.util.WebGISUtil - The restore of ArcGIS Data Store has completed in 00hr:11min:59sec.
2023-08-08 08:14:52 ERROR [pool-2-thread-2] com.esri.arcgis.webgis.component.Server - Failed to restore the ArcGIS Server:
Url: https://arcgisportal.<domain>/server.
2023-08-08 08:14:52 ERROR [pool-2-thread-2] com.esri.arcgis.webgis.component.Server - {"code":500,"messages":["Import site failed with the following error. Invalid file path '\\\\<server-name>\\extract\\WebGISSite1691499643186\\server\\nywdujqe4hq9a20m\\June-30-2023-6-26-11-PM-COT.agssite'."],"status":"error"}
2023-08-08 08:14:52 ERROR [main] com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher - Exception: Failed to restore the ArcGIS Server.
2023-08-08 08:14:52 ERROR [main] com.esri.arcgis.webgis.client.WebGISDR - Failed to restore the ArcGIS Server.

I don´t know why if the tool writes and deletes succesfully the unzipp files in the dir, reach the Data Store and restored it succsesfully, it can´t reach the .agssite path what is proved is in the exactly the same path. Do you have some idea?

TIA for your help.

[ChristopherPawlyszyn · Accepted solution]

I would verify the ArcGIS Server service account matches the one running ArcGIS Data Store and Portal for ArcGIS, as this sounds like a permissions issue on the share. Barring that possibility, I would create a directory on the share using the same account running the WebGISDR tool, then attempt to access that UNC path from the ArcGIS Server machine logged-in as the service account. Hopefully that leads you in the right direction.

[DanielMunioz]

Hello Chris,

Thank you very much for your help, indeed after reviewing the user running ArcGIS Server, I identified that it was a different user than the user running the Portal for ArcGIS service. Finally, what I did was configure the user that runs the ArcGIS server service, unifying it with the one that runs Portal for ArcGIS and everything worked correctly.